Union County, NC
Cross Connection Control Coordinator
Union County, NC - Monroe
Work at Union County, NC
Overview
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Overview
Salary :
$62,720.50 - $94,080.75 Annually Location :
Monroe, NC Job Type:
Full-Time Regular Job Number:
711166 Department:
UC Water - Water & WW Ops Opening Date:
06/17/2025
General Statement The Cross Connection Control Coordinator, under limited supervision, administers and enforces the County's Cross Connection Control Program. Work involves both residential and commercial customers, providing public information and education, reviewing plans, conducting inspections of commercial establishments, coordinating with commercial and residential customers, maintaining accurate records, and responding to inquiries. This position serves as the Operator in Responsible Charge (ORC) of the distribution system's Cross Connection Control program. Essential Functions Administers and manages the development and promotion of the Cross Connection Control Program.
Ensures compliance with the Federal Safe Drinking Water Act, North Carolina Drinking Water Act, and the North Carolina State Building Code which pertain to cross connections, auxiliary intakes and interconnections to establish an effective on-going program to control potential sources of contamination of the public drinking water supply.
Inspects and tests backflow prevention assemblies.
Prepares various reports.
Reviews commercial and industrial building and facility plans for compliance with the cross-connection control ordinance.
Conducts cross connection surveys of new construction and existing facilities; performs initial backflow inspections and tests devices on newly constructed facilities; and performs follow-up tests on selected existing backflow devices to ensure compliance.
Conducts initial inspections of construction sites for possible cross connection control hazards; conduct follow-up inspections to ensure the proper use of construction meters.
Reads and interprets drawings, diagrams, and blueprints; requisitions parts and supplies; may conduct employee safety meetings; and adheres to safety standards.
Serves as the primary point of contact for communication with backflow customers, testers and installers.
Serves as a liaison between the Cross Connection Control Program (CCCP) and the Customer Service, Operations and Administrative Departments, providing communication and training for processes where CCCP functions either affect or are affected by other interdepartmental processes.
Assists the Water Superintendent in development, implementation and maintenance of various programs and databases integral to the various functions of the CCCP, including, but not limited to: productivity, statistical data and metrics, training and communication.
Assists with record updates and data entry to include customer information and backflow installation, inspection and test results.
Coordinates all phases of CCCP Letter Notification Process, including development of letters, their controls and use in tracking compliance.
Takes the lead on handling returned Letter Notifications, coordinating corrective actions with Customer Service, IT and Cross Connection Compliance Inspectors.
In coordination with the Water Superintendent, communicates program requirements to internal and external customers through the Union County website.
Develops and distributes materials and other educational tools for backflow testers and installer.
Serves as CCCP Document Control Representative.
Coordinates with the Water Superintendent to develop and maintain Standard Operating Instructions, policies, procedures and training tools.
Prepares agendas for scheduled meetings.
Assists with daily administrative duties; purchasing card, travel arrangements, etc.
Identifies and recommend new processes for the CCCP.
Assembles data and prepare special reports to be used for internal reporting, including, but not limited to, productivity, program costs and effectiveness.
Performs other related duties as assigned.
Qualifications MINIMUM QUALIFICATIONS
Education and Experience:
Associate's Degree from an accredited university, and five (5) years of experience; or equivalent combination of education and experience.
Licenses or Certifications:
Possession of a NC Water Distribution Grade B Operator Certification or equivalent or the ability to obtain within 18 months Possession of a NC Cross Connection Control System Operator Certificate. Must have a valid NC Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. PREFERRED QUALIFICATIONS
Education and Experience:
Associate's Degree from an accredited university, and seven (7) years of experience in public water systems operations and testing or related field. Licenses or Certifications:
Possession of a Level A Water Distribution Operator Certification. Possession of a NC Cross Connection Control System Operator Certificate. Must have a valid NC Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Special Requirements:
Excellent verbal and written communications skills required in English and Spanish.
Supplemental Information PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery, equipment and tools including computers, calculators, radios, typewriters, samplers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are for those for Medium Work. WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs. INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
TRUIST No Overdraft Fees $100 Negative Balance Buffer Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 12 County recognized holidays per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies. OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions. 01
Do you have a valid driver's license and clean driving record?
Yes No
02
Do you possess a NC Cross Connection Control System Operator certificate?
Yes No
03
Do you have a NC Water Distribution Grade B Operator Certification or higher? If not, what grade do you have? 04
Do you have at least five years of related experience?
Yes No
05
Please describe your experience related to this position. Required Question
$62,720.50 - $94,080.75 Annually Location :
Monroe, NC Job Type:
Full-Time Regular Job Number:
711166 Department:
UC Water - Water & WW Ops Opening Date:
06/17/2025
General Statement The Cross Connection Control Coordinator, under limited supervision, administers and enforces the County's Cross Connection Control Program. Work involves both residential and commercial customers, providing public information and education, reviewing plans, conducting inspections of commercial establishments, coordinating with commercial and residential customers, maintaining accurate records, and responding to inquiries. This position serves as the Operator in Responsible Charge (ORC) of the distribution system's Cross Connection Control program. Essential Functions Administers and manages the development and promotion of the Cross Connection Control Program.
Ensures compliance with the Federal Safe Drinking Water Act, North Carolina Drinking Water Act, and the North Carolina State Building Code which pertain to cross connections, auxiliary intakes and interconnections to establish an effective on-going program to control potential sources of contamination of the public drinking water supply.
Inspects and tests backflow prevention assemblies.
Prepares various reports.
Reviews commercial and industrial building and facility plans for compliance with the cross-connection control ordinance.
Conducts cross connection surveys of new construction and existing facilities; performs initial backflow inspections and tests devices on newly constructed facilities; and performs follow-up tests on selected existing backflow devices to ensure compliance.
Conducts initial inspections of construction sites for possible cross connection control hazards; conduct follow-up inspections to ensure the proper use of construction meters.
Reads and interprets drawings, diagrams, and blueprints; requisitions parts and supplies; may conduct employee safety meetings; and adheres to safety standards.
Serves as the primary point of contact for communication with backflow customers, testers and installers.
Serves as a liaison between the Cross Connection Control Program (CCCP) and the Customer Service, Operations and Administrative Departments, providing communication and training for processes where CCCP functions either affect or are affected by other interdepartmental processes.
Assists the Water Superintendent in development, implementation and maintenance of various programs and databases integral to the various functions of the CCCP, including, but not limited to: productivity, statistical data and metrics, training and communication.
Assists with record updates and data entry to include customer information and backflow installation, inspection and test results.
Coordinates all phases of CCCP Letter Notification Process, including development of letters, their controls and use in tracking compliance.
Takes the lead on handling returned Letter Notifications, coordinating corrective actions with Customer Service, IT and Cross Connection Compliance Inspectors.
In coordination with the Water Superintendent, communicates program requirements to internal and external customers through the Union County website.
Develops and distributes materials and other educational tools for backflow testers and installer.
Serves as CCCP Document Control Representative.
Coordinates with the Water Superintendent to develop and maintain Standard Operating Instructions, policies, procedures and training tools.
Prepares agendas for scheduled meetings.
Assists with daily administrative duties; purchasing card, travel arrangements, etc.
Identifies and recommend new processes for the CCCP.
Assembles data and prepare special reports to be used for internal reporting, including, but not limited to, productivity, program costs and effectiveness.
Performs other related duties as assigned.
Qualifications MINIMUM QUALIFICATIONS
Education and Experience:
Associate's Degree from an accredited university, and five (5) years of experience; or equivalent combination of education and experience.
Licenses or Certifications:
Possession of a NC Water Distribution Grade B Operator Certification or equivalent or the ability to obtain within 18 months Possession of a NC Cross Connection Control System Operator Certificate. Must have a valid NC Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. PREFERRED QUALIFICATIONS
Education and Experience:
Associate's Degree from an accredited university, and seven (7) years of experience in public water systems operations and testing or related field. Licenses or Certifications:
Possession of a Level A Water Distribution Operator Certification. Possession of a NC Cross Connection Control System Operator Certificate. Must have a valid NC Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Special Requirements:
Excellent verbal and written communications skills required in English and Spanish.
Supplemental Information PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery, equipment and tools including computers, calculators, radios, typewriters, samplers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are for those for Medium Work. WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs. INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
TRUIST No Overdraft Fees $100 Negative Balance Buffer Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 12 County recognized holidays per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies. OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions. 01
Do you have a valid driver's license and clean driving record?
Yes No
02
Do you possess a NC Cross Connection Control System Operator certificate?
Yes No
03
Do you have a NC Water Distribution Grade B Operator Certification or higher? If not, what grade do you have? 04
Do you have at least five years of related experience?
Yes No
05
Please describe your experience related to this position. Required Question