Connecticut Water
Customer Service Representative III
Connecticut Water - New Braunfels, Texas, United States, 78130
Work at Connecticut Water
Overview
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Overview
Job Title
Customer Service Representative III
|
Requisition ID
req948
Type of Employment Regular Full-Time Employee | Job Openings 1
Compensation Range 0.00 - 0.00 | Compensation Type Annual Salary
The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Customer Service Representative III to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
JobSummary: The Customer Service Representative 3 is responsible fordelivering exceptional customer service by professionally responding to andresolving customer inquiries. This role requires expertise in handlingescalated calls, identifying root causes of customer concerns, and recommendingtraining or process improvements to enhance the overall customer experience. CustomerService Representative 3 serves as a liaison between the call center, dispatch,regional leads, service delivery teams and the customers to streamlinecommunication and improve service.
KeyResponsibilities: Deliver exceptional service by answering calls, reviewing customer records, and resolving inquiries about billing, service, collections, and payments. Act as the main contact and expert in specific call center service areas. Provide guidance to other Customer Service Representatives. Handle escalated customer calls, identify root causes of dissatisfaction, and resolve issues. Trained to complete leak adjustments (if applicable) Assist with collection decisions if necessary Recommend strategies to improve first-call resolution and enhance the customer experience. Facilitate monthly forums with field leaders, dispatch, and/or key departments to address service challenges. Assist supervisors in managing daily operations, including scheduling breaks, lunches, and meetings to maintain phone coverage. Train new call center hires. Conduct monthly workshops on topics like call flow, customer experience, and service best practices. Use the Customer Information System (CIS) and other customer service technology tools generate reports and provide actionable insights. Assist with key customer outreach calls and or print communications (ie: seasonal accounts, service line inventory, high usage etc.) Ensure compliance with safety standards, including company manuals, OSHA guidelines Know how to search state statutes and regulatory guidelines to handle customer inquiries. Perform additional tasks as assigned.
Requirements High School Diploma 3-5 years experience
EEO Statement Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Type of Employment Regular Full-Time Employee | Job Openings 1
Compensation Range 0.00 - 0.00 | Compensation Type Annual Salary
The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Customer Service Representative III to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
JobSummary: The Customer Service Representative 3 is responsible fordelivering exceptional customer service by professionally responding to andresolving customer inquiries. This role requires expertise in handlingescalated calls, identifying root causes of customer concerns, and recommendingtraining or process improvements to enhance the overall customer experience. CustomerService Representative 3 serves as a liaison between the call center, dispatch,regional leads, service delivery teams and the customers to streamlinecommunication and improve service.
KeyResponsibilities: Deliver exceptional service by answering calls, reviewing customer records, and resolving inquiries about billing, service, collections, and payments. Act as the main contact and expert in specific call center service areas. Provide guidance to other Customer Service Representatives. Handle escalated customer calls, identify root causes of dissatisfaction, and resolve issues. Trained to complete leak adjustments (if applicable) Assist with collection decisions if necessary Recommend strategies to improve first-call resolution and enhance the customer experience. Facilitate monthly forums with field leaders, dispatch, and/or key departments to address service challenges. Assist supervisors in managing daily operations, including scheduling breaks, lunches, and meetings to maintain phone coverage. Train new call center hires. Conduct monthly workshops on topics like call flow, customer experience, and service best practices. Use the Customer Information System (CIS) and other customer service technology tools generate reports and provide actionable insights. Assist with key customer outreach calls and or print communications (ie: seasonal accounts, service line inventory, high usage etc.) Ensure compliance with safety standards, including company manuals, OSHA guidelines Know how to search state statutes and regulatory guidelines to handle customer inquiries. Perform additional tasks as assigned.
Requirements High School Diploma 3-5 years experience
EEO Statement Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.