A-Line Staffing Solutions
Benefit Enrollment Customer Service Representative
A-Line Staffing Solutions - Buffalo, New York, United States, 14266
Work at A-Line Staffing Solutions
Overview
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Overview
Remote Benefit Enrollment Customer Service Representative (Local Candidates Only) Buffalo, NY positions available in your area! Please apply now!
Join our team as a Benefit Enrollment Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do:
Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards.
Schedule & Flexibility:
No weekend shifts — ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32–40/week, based on client needs. Must be flexible to work shifts between 8:00 AM – 7:00 PM,EST with occasional extended hours up to 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM – 8:00 PM.
Important Note:
This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects. start date 8/18 8/25 9/8 9/15 Pay rate 16.50 Bilingual (Spanish) 17.25
What We’re Looking For:
High school diploma or GED required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency.
Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!
Apply Today! Click to apply now and a member of the A-Line team will be in touch shortly to get you started.
For more information, please contact Alexis Staffing Manager (586) 422-1748 Direct. awordlaw-conley@alinestaffing.com Website | Facebook | LinkedIn
Join our team as a Benefit Enrollment Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do:
Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards.
Schedule & Flexibility:
No weekend shifts — ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32–40/week, based on client needs. Must be flexible to work shifts between 8:00 AM – 7:00 PM,EST with occasional extended hours up to 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM – 8:00 PM.
Important Note:
This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects. start date 8/18 8/25 9/8 9/15 Pay rate 16.50 Bilingual (Spanish) 17.25
What We’re Looking For:
High school diploma or GED required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency.
Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!
Apply Today! Click to apply now and a member of the A-Line team will be in touch shortly to get you started.
For more information, please contact Alexis Staffing Manager (586) 422-1748 Direct. awordlaw-conley@alinestaffing.com Website | Facebook | LinkedIn