System Middleware Analyst
TechnoGen - Seattle
Work at TechnoGen
Overview
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Overview
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a proven leader in providing full IT services, software development, and solutions for over 12 years. TechnoGen is a small & woman-owned minority business with GSA Advantage certification. We have offices in VA, MD, and offshore development centers in India. We have successfully executed over 100 projects for clients ranging from small businesses and non-profits to Fortune 50 companies and federal, state, and local agencies. TechnoGen leadership has extensive experience guiding highly skilled and certified professionals delivering end-to-end IT and business consulting services across the public and commercial sectors globally. Job Description Ability to understand telecom terminology. Experience with middleware platforms and concepts. Ability to articulate the importance of SOA to business. Experience with Tibco is a plus but not required. Excellent communication skills are essential. Previous experience as a Systems Middleware Analyst. Additional Information Ability to work independently with various department staff and other agencies to meet goals and deadlines. Knowledge of current telephony services and technologies. Experience with Avaya and/or Cisco platforms, call center features, and operations. Ability to resolve technical telecommunications problems with multiple vendors/contractors. Effective verbal and written communication skills. Ability to function under pressure and maintain composure in chaotic situations. Understanding of call center features such as Automatic Call Distributions (ACD), Call Vectors, and Vector Directory Numbers (VDN). Ability to develop work and call flows. Experience working with network platforms such as WAN, WLAN, Security, Voice, and Video. Ability to disseminate information effectively to teams and customers. Understanding of large and complex network environments. #J-18808-Ljbffr