Desktop Support Technician II
TieTalent - Lexington Park, Maryland, United States, 20653
Work at TieTalent
Overview
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Overview
Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns
TOP 2 required skills that candidates must have? A+ and Deskside support experience
Schedule: M-F 8-5 Desktop Tech II
Deskside software/hardware and customer support experience required Tier 2 Desktop support providing onsite and remote end user support Troubleshoot and resolve issues escalated from the help desk Provide software and hardware support for client’s devices (HP, Dell, Apple) Provide printer support as needed Perform device re-images and configurations Provide software troubleshooting and break-fix for Windows OS and Apple iOS Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices Order replacement parts/returns under warranty and perform onsite hardware repairs Obtain HP, Dell and Apple certifications (instructions will be provided) Maintain Client incident updates (in person/on the phone/ Service Now) Keep up to date troubleshooting notes and resolutions in client’s Service Now ticketing system Engage in customer interactions maintaining the highest level of customer satisfaction Accountable for individual work and collaborate as part of a team Keep up to date on technical ability and skills Obtain necessary certifications as required by the client Other duties as assigned by technical lead and management Communicate effectively with team, management and customersOverview
About
Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns
TOP 2 required skills that candidates must have? A+ and Deskside support experience
Schedule: M-F 8-5
Desktop Tech II
Deskside software/hardware and customer support experience required
Tier 2 Desktop support providing onsite and remote end user support Troubleshoot and resolve issues escalated from the help desk Provide software and hardware support for client’s devices (HP, Dell, Apple) Provide printer support as needed Perform device re-images and configurations Provide software troubleshooting and break-fix for Windows OS and Apple iOS Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices Order replacement parts/returns under warranty and perform onsite hardware repairs Obtain HP, Dell and Apple certifications (instructions will be provided) Maintain Client incident updates (in person/on the phone/ Service Now) Keep up to date troubleshooting notes and resolutions in client’s Service Now ticketing system Engage in customer interactions maintaining the highest level of customer satisfaction Accountable for individual work and collaborate as part of a team Keep up to date on technical ability and skills Obtain necessary certifications as required by the client Other duties as assigned by technical lead and management Communicate effectively with team, management and customersOverview
We are seeking a skilled and dedicated Desktop Support Technician II to join our IT team. In this role, you will provide exceptional technical support to end-users, ensuring their computing environments are functioning optimally. You will be responsible for troubleshooting hardware and software issues, managing mobile devices, and maintaining network connectivity. The ideal candidate will possess a strong background in customer service and technical support, with a passion for problem-solving.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits
401(k) Dental insurance Health insurance Vision insurance
Schedule
8 hour shift
Work Location: In person
Nice-to-have skills
A+ HP Lexington Park, Maryland
Work experience
Desktop Support
Languages
English Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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