City of Little Rock, AR
Destination Services Manager-Groups
City of Little Rock, AR - Little Rock, Arkansas, United States, 72208
Work at City of Little Rock, AR
Overview
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Overview
Salary:
$56,971.20 Annually Location :
Little Rock Convention & Visitors Bureau, AR Job Type:
Full Time- Regular Position Job Number:
CVB-2025-05 Department:
Little Rock Convention & Visitors Bureau Division:
Sales & Services Opening Date:
05/21/2025 Closing Date:
5/23/2025 11:59 PM Central FLSA:
Exempt Bargaining Unit:
LRCVB Supervisory Responsibility?:
No On-Line Applications Only?:
Yes Department::
CVB Grade:
C42
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Objective & Safety/Security Sensitive Designation This is a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment.
This position is not considered Essential Personnel under the LRCVB Inclement Weather policy. JOB OBJECTIVE:
To manage and oversee the day-to-day convention services to groups hosting conventions, meetings, events and related activities in the City of Little Rock.
Essential Functions
Manages and oversees the day-to-day convention services to groups hosting conventions, meetings, events and related activities in the City of Little Rock to include activities designed to increase attendance, site selection, marketing/promotional materials, and various on-site resources/services during events to increase attendance and economic impact within the City of Little Rock. Provides strategic guidance to clients of various services available through the Little Rock Convention and Visitors Bureau (LRCVB) and determines appropriate service requirements based upon organizational needs; serves as liaison between clients and local service providers to offer suggestions, planning assistance and provide attendees information relative to various attractions, accommodations, activities and services within the City of Little Rock. Establishes and maintains relationships with area hotel representatives and receives hotel accommodation and attendance information relative to specific group hotel reservations; oversees the tracking and analysis of hotel attendance and related statistical information to provide group histories and economic impact information. Manages the delivery of on-site group registration and related services as required; oversees the coordination of registration, concierge and welcome booth services as requested by clients; ensures appropriate training and scheduling of personnel to provide requested services. Directs and oversees the work of assigned personnel by setting priorities, reviewing work activities and monitoring performance; develops schedules and determines appropriate staffing levels for the Visitor Experience Representative I team members to provide support to groups requiring assistance at LRCVB facilities or participating hotels in Little Rock. Oversees and ensures accurate preparation and submission of timesheets for Visitor Experience Representative I positions and submits to appropriate payroll processing. Provides assistance to the Director of Destination Services in the coordination of various Destination related activities in the Department. Manages and oversees the research and maintenance of vendor information in the Customer Relationship Management (CRM) system and for inclusion on LRCVB website to ensure vendor information is current and accurate; provides information relative to area hotels, facilities, and attractions available to clients; conducts research, reviews trade publications; establishes working relationships to build partnerships with industry partners and area businesses. Leads the development and administration of visitor satisfaction and surveys event success metrics; compiles information, analyzes data to identify trends, measure outcomes, and identify areas needing improvement; submits information to appropriate personnel for review. Oversees the coordination of event signage throughout the downtown area to include street banners, window clings, digital airport welcome displays, and bridge lighting, ensuring timely completion of requests from clients. Oversees the customer relationship management system by entering client information, client interactions, and other related activities in compliance with applicable policies, procedures and standards; maintains reunion, wedding and other service lead inquiries by entering appropriate information, service requests and client follow up activities. Supervises the compilation of information related to incoming groups to include group profile, demographics and conference agenda; updates applicable information in the weekly events report and submits to the Downtown Little Rock Partnership for determination of staffing requirements for the Downtown Ambassador program. Establishes and maintains computer files and records of correspondence, traces, projects, and other related information relative to assigned sales territory and/or market segment(s) and related activities. Interacts with LRCVB staff, partners, and clients in a courteous, cooperative and professional manner. Operates a personal computer with Internet, spreadsheet, and word processing software in the performance of essential job functions. Operates an automatic transmission automobile in the performance of essential job functions.
SUPERVISORY RESPONSIBILITIES:
Visitor Experience Representative I
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities These knowledge, skills, and abilities are usually, although not always, acquired through the completion of two (2) years of college or vocational-technical coursework in Business Administration, Public Administration, or related fields, and three (3) years of administrative experience in the tourism and hospitality industry or related area, one (1) year of computer experience and one (1) year of supervisory experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS:
Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment and maintain licensure for the duration of employment in this position. Must show proof of valid automobile insurance before being approved to drive any LRCVB vehicle. Must be available to work nights, holidays, and weekends as required. This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.
DISCLAIMER:
This document does not create an employment contract, implied or otherwise.
Application Requirements
Online applications only Applicant's answers to supplemental questions will be used to screen for minimum qualifications electronically. Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate. List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications. All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check yourto review all notices sent to the email address associated with your applications. Applicants may check application status for any position by logging into their or contacting Human Resources at (501) 371-4590 if they are having computer difficulties. LRCVB Benefits - Full-Time Employees
Health Insurance -
Cigna - Cost per pay period
Base Plan
- Emp only: $15.16; Emp + Spouse: $267.78, Emp + Child(ren): $221.85; Family: $474.48.
Buy-up 1
Plan: Emp only: $47.42; Emp + Spouse: $335.54, Emp + Child(ren): $283.15; Family: $571.27.
Buy-up 2
Plan: Emp only: $59.05; Emp + Spouse: $359.95, Emp + Child(ren): $305.24; Family: $606.14.
High Deductible
Plan: Emp only: $410.00; Emp + Spouse: $256.97, Emp + Child(ren): $212.05; Family: $459.03.
Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible
Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80 copay, $200 Rx deductible for Tier 2, 3, 4 Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible. Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible. High Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible Effective 1st of the month following 30 days of regular full-time employment Dental Insurance -
Emp: $0; Emp & Spouse: $11.45; Emp & Child: $15.99; Family: $30.39 per pay period
Delta Dental - $50 deductible except for Preventative Services $0 deductible for Preventative Services Maximum of $1,000 annual benefit per person per calendar year Effective 1st of the month following 30 days of regular full-time employment Vision Insurance -
Emp: $4.02; Emp & Spouse: $7.64, Emp & Child: $8.24 and Family: $11.74 per pay period
Delta Vision - $0 deductible - co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $20 co-pay for materials lenses & frames or contact lens fitting & evaluation $150 allowance for frames (once every 24 month frames/12 month lenses) Or - Contact Lens - $150 allowance for contacts Effective 1st of the month following 30 days of regular full-time employment Life Insurance
- LRCVB pays employee premium (dependent life not offered)
2 times annual salary rounded to the nearest thousands of coverage to a maximum of $350,000 Effective 1st of the month following 30 days of regular full-time employment Accidental Death and Dismemberment
- LRCVB pays employee premium
2 times annual salary rounded to the nearest thousands of coverage Effective 1st of the month following 30 days of regular full-time employment Long Term Disability
- LRCVB pays employee premium
Effective the first day of the month following 30 days of regular full-time employment. Pension
- Automatic enrollment, effective the first day of regular full-time employment
Defined Benefits Plan: 4.5% employee contribution/9% employer contribution Vested after 5 years of service; Normal retirement age is 65. Flexible Spending Account
/ Health Savings Account -
Choose from FSA (with Base, Buy-up 1 or Buyup 2 Plans), HSA (with High Deductible Plan) or Dependent Care Expenses, FSA - can enroll at Open Enrollment after one year of service HSA - can enroll during initial enrollment period or at Open Enrollment
Deferred Compensation
- Arkansas Diamond Plan - employee contribution only, no employer contribution.
Voluntary Supplement Coverage
- AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren); MASA - Medical Transport Solutions; Simple Will - available at open enrollment only; Voluntary additional Life and AD&D available for employees and dependents with One America or Transamerica
Tuition Assistance
- $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment.
Paid Time Off (PTO) Leave Policy
Years of Service Accrued
per Pay Period
Yearly PTO Accrual
Max carryover
0 - 3 years
6.16
160.16
320
3 -10 years
7.70
200.20
320
10 - 20 years
8.62
224.12
320
20 + years
10.16
264.16
320
Short Term Disability (STD) Leave Policy
Years of Service Accrued
per Pay Period
Yearly PTO Accrual
Max carryover
All
1.85
48.10
1000
Unused PTO hours in excess of the maximum will be transferred to STD account annually up to the maximum carryover for STD hours. 01
Do you have at least three (3) years of college coursework or vocational-technical coursework in Business Administration, Public Administration, or related work experience?
Yes No
02
Do you have at least two (2) years of administrative experience in the tourism and hospitality industry or related area?
Yes No
03
If yes, please explain this experience. (Please ensure this information is included in your work history.) If not applicable, please enter N/A. 04
Do you have at least one (1) year of leadership or supervisory experience?
Yes No
05
If yes, please explain this experience. (Please ensure this information is included in your work history.) If not applicable, please enter N/A.. 06
Do you have at least one (1) year of personal computer experience?
Yes No
07
Do you possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License?(Must maintain licensure for the duration of employment in this position.)
Yes No
08
Are you available to work evenings, weekends, and holidays as required?
Yes No
09
How did you find out about this particular position?
LRJobs.LittleRock.gov Facebook/Social Media Arkansas Business KARK4/FOX16 Social Media Live Newspaper (Arkansas Democrat Gazette or El Latino) City Employee Friend or relative who does not work for the City Internet Search Engine (Google, Yahoo, Bing) Career Builder/Indeed Government Jobs Indeed College/University Career Page Career Fair Virtual Job Fair Career Counselor (Military or Goodwill, Workforce) Re-entry Program (Community Programs) Department of Workforce Services Professional Association Other
Required Question
$56,971.20 Annually Location :
Little Rock Convention & Visitors Bureau, AR Job Type:
Full Time- Regular Position Job Number:
CVB-2025-05 Department:
Little Rock Convention & Visitors Bureau Division:
Sales & Services Opening Date:
05/21/2025 Closing Date:
5/23/2025 11:59 PM Central FLSA:
Exempt Bargaining Unit:
LRCVB Supervisory Responsibility?:
No On-Line Applications Only?:
Yes Department::
CVB Grade:
C42
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Objective & Safety/Security Sensitive Designation This is a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment.
This position is not considered Essential Personnel under the LRCVB Inclement Weather policy. JOB OBJECTIVE:
To manage and oversee the day-to-day convention services to groups hosting conventions, meetings, events and related activities in the City of Little Rock.
Essential Functions
Manages and oversees the day-to-day convention services to groups hosting conventions, meetings, events and related activities in the City of Little Rock to include activities designed to increase attendance, site selection, marketing/promotional materials, and various on-site resources/services during events to increase attendance and economic impact within the City of Little Rock. Provides strategic guidance to clients of various services available through the Little Rock Convention and Visitors Bureau (LRCVB) and determines appropriate service requirements based upon organizational needs; serves as liaison between clients and local service providers to offer suggestions, planning assistance and provide attendees information relative to various attractions, accommodations, activities and services within the City of Little Rock. Establishes and maintains relationships with area hotel representatives and receives hotel accommodation and attendance information relative to specific group hotel reservations; oversees the tracking and analysis of hotel attendance and related statistical information to provide group histories and economic impact information. Manages the delivery of on-site group registration and related services as required; oversees the coordination of registration, concierge and welcome booth services as requested by clients; ensures appropriate training and scheduling of personnel to provide requested services. Directs and oversees the work of assigned personnel by setting priorities, reviewing work activities and monitoring performance; develops schedules and determines appropriate staffing levels for the Visitor Experience Representative I team members to provide support to groups requiring assistance at LRCVB facilities or participating hotels in Little Rock. Oversees and ensures accurate preparation and submission of timesheets for Visitor Experience Representative I positions and submits to appropriate payroll processing. Provides assistance to the Director of Destination Services in the coordination of various Destination related activities in the Department. Manages and oversees the research and maintenance of vendor information in the Customer Relationship Management (CRM) system and for inclusion on LRCVB website to ensure vendor information is current and accurate; provides information relative to area hotels, facilities, and attractions available to clients; conducts research, reviews trade publications; establishes working relationships to build partnerships with industry partners and area businesses. Leads the development and administration of visitor satisfaction and surveys event success metrics; compiles information, analyzes data to identify trends, measure outcomes, and identify areas needing improvement; submits information to appropriate personnel for review. Oversees the coordination of event signage throughout the downtown area to include street banners, window clings, digital airport welcome displays, and bridge lighting, ensuring timely completion of requests from clients. Oversees the customer relationship management system by entering client information, client interactions, and other related activities in compliance with applicable policies, procedures and standards; maintains reunion, wedding and other service lead inquiries by entering appropriate information, service requests and client follow up activities. Supervises the compilation of information related to incoming groups to include group profile, demographics and conference agenda; updates applicable information in the weekly events report and submits to the Downtown Little Rock Partnership for determination of staffing requirements for the Downtown Ambassador program. Establishes and maintains computer files and records of correspondence, traces, projects, and other related information relative to assigned sales territory and/or market segment(s) and related activities. Interacts with LRCVB staff, partners, and clients in a courteous, cooperative and professional manner. Operates a personal computer with Internet, spreadsheet, and word processing software in the performance of essential job functions. Operates an automatic transmission automobile in the performance of essential job functions.
SUPERVISORY RESPONSIBILITIES:
Visitor Experience Representative I
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities These knowledge, skills, and abilities are usually, although not always, acquired through the completion of two (2) years of college or vocational-technical coursework in Business Administration, Public Administration, or related fields, and three (3) years of administrative experience in the tourism and hospitality industry or related area, one (1) year of computer experience and one (1) year of supervisory experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS:
Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment and maintain licensure for the duration of employment in this position. Must show proof of valid automobile insurance before being approved to drive any LRCVB vehicle. Must be available to work nights, holidays, and weekends as required. This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.
DISCLAIMER:
This document does not create an employment contract, implied or otherwise.
Application Requirements
Online applications only Applicant's answers to supplemental questions will be used to screen for minimum qualifications electronically. Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate. List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications. All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check yourto review all notices sent to the email address associated with your applications. Applicants may check application status for any position by logging into their or contacting Human Resources at (501) 371-4590 if they are having computer difficulties. LRCVB Benefits - Full-Time Employees
Health Insurance -
Cigna - Cost per pay period
Base Plan
- Emp only: $15.16; Emp + Spouse: $267.78, Emp + Child(ren): $221.85; Family: $474.48.
Buy-up 1
Plan: Emp only: $47.42; Emp + Spouse: $335.54, Emp + Child(ren): $283.15; Family: $571.27.
Buy-up 2
Plan: Emp only: $59.05; Emp + Spouse: $359.95, Emp + Child(ren): $305.24; Family: $606.14.
High Deductible
Plan: Emp only: $410.00; Emp + Spouse: $256.97, Emp + Child(ren): $212.05; Family: $459.03.
Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible
Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80 copay, $200 Rx deductible for Tier 2, 3, 4 Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible. Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible. High Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible Effective 1st of the month following 30 days of regular full-time employment Dental Insurance -
Emp: $0; Emp & Spouse: $11.45; Emp & Child: $15.99; Family: $30.39 per pay period
Delta Dental - $50 deductible except for Preventative Services $0 deductible for Preventative Services Maximum of $1,000 annual benefit per person per calendar year Effective 1st of the month following 30 days of regular full-time employment Vision Insurance -
Emp: $4.02; Emp & Spouse: $7.64, Emp & Child: $8.24 and Family: $11.74 per pay period
Delta Vision - $0 deductible - co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $20 co-pay for materials lenses & frames or contact lens fitting & evaluation $150 allowance for frames (once every 24 month frames/12 month lenses) Or - Contact Lens - $150 allowance for contacts Effective 1st of the month following 30 days of regular full-time employment Life Insurance
- LRCVB pays employee premium (dependent life not offered)
2 times annual salary rounded to the nearest thousands of coverage to a maximum of $350,000 Effective 1st of the month following 30 days of regular full-time employment Accidental Death and Dismemberment
- LRCVB pays employee premium
2 times annual salary rounded to the nearest thousands of coverage Effective 1st of the month following 30 days of regular full-time employment Long Term Disability
- LRCVB pays employee premium
Effective the first day of the month following 30 days of regular full-time employment. Pension
- Automatic enrollment, effective the first day of regular full-time employment
Defined Benefits Plan: 4.5% employee contribution/9% employer contribution Vested after 5 years of service; Normal retirement age is 65. Flexible Spending Account
/ Health Savings Account -
Choose from FSA (with Base, Buy-up 1 or Buyup 2 Plans), HSA (with High Deductible Plan) or Dependent Care Expenses, FSA - can enroll at Open Enrollment after one year of service HSA - can enroll during initial enrollment period or at Open Enrollment
Deferred Compensation
- Arkansas Diamond Plan - employee contribution only, no employer contribution.
Voluntary Supplement Coverage
- AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren); MASA - Medical Transport Solutions; Simple Will - available at open enrollment only; Voluntary additional Life and AD&D available for employees and dependents with One America or Transamerica
Tuition Assistance
- $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment.
Paid Time Off (PTO) Leave Policy
Years of Service Accrued
per Pay Period
Yearly PTO Accrual
Max carryover
0 - 3 years
6.16
160.16
320
3 -10 years
7.70
200.20
320
10 - 20 years
8.62
224.12
320
20 + years
10.16
264.16
320
Short Term Disability (STD) Leave Policy
Years of Service Accrued
per Pay Period
Yearly PTO Accrual
Max carryover
All
1.85
48.10
1000
Unused PTO hours in excess of the maximum will be transferred to STD account annually up to the maximum carryover for STD hours. 01
Do you have at least three (3) years of college coursework or vocational-technical coursework in Business Administration, Public Administration, or related work experience?
Yes No
02
Do you have at least two (2) years of administrative experience in the tourism and hospitality industry or related area?
Yes No
03
If yes, please explain this experience. (Please ensure this information is included in your work history.) If not applicable, please enter N/A. 04
Do you have at least one (1) year of leadership or supervisory experience?
Yes No
05
If yes, please explain this experience. (Please ensure this information is included in your work history.) If not applicable, please enter N/A.. 06
Do you have at least one (1) year of personal computer experience?
Yes No
07
Do you possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License?(Must maintain licensure for the duration of employment in this position.)
Yes No
08
Are you available to work evenings, weekends, and holidays as required?
Yes No
09
How did you find out about this particular position?
LRJobs.LittleRock.gov Facebook/Social Media Arkansas Business KARK4/FOX16 Social Media Live Newspaper (Arkansas Democrat Gazette or El Latino) City Employee Friend or relative who does not work for the City Internet Search Engine (Google, Yahoo, Bing) Career Builder/Indeed Government Jobs Indeed College/University Career Page Career Fair Virtual Job Fair Career Counselor (Military or Goodwill, Workforce) Re-entry Program (Community Programs) Department of Workforce Services Professional Association Other
Required Question