vivenu GmbH
Enterprise Customer Success Manager
vivenu GmbH - New York, New York, us, 10261
Work at vivenu GmbH
Overview
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Overview
Redefine the future of live entertainment tech
Welcome at vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges - helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As (Senior) Customer Success Manager you will... Drive Customer Success:
Manage a portfolio of customers, prioritizing efforts based on customer journey stage, business impact, and customer health. Collaboratively create success plans that align customer objectives with vivenu's capabilities, and measurable ROI. Onboarding and First Value Realization:
Provide customers with hands-on configuration assistance on their initial implementation of the vivenu platform. Upon successful go-live, document the quantitative and qualitative value they achieve. Relationship Management:
Build and maintain strong, trusted relationships with key stakeholders across your customer portfolio, including adoption workshops, business reviews, and advocacy via vivenu labs and Ambassadors program. Growth and Expansion:
Partner with customers to forecast upcoming revenue in-line with their event, venue, and pricing strategy. Ongoing Business Transformation:
Help customers elevate their guest experience and transform their revenue models by conducting topic-driven expert workshops with hands-on configuration guidance. Health Monitoring:
Track customer health metrics, analyze usage data, and develop actionable insights to improve outcomes. Renewal Management:
Facilitate renewal processes by demonstrating value realized and creating joint success plans. Voice of Customer:
Collect and communicate customer feedback to reduce friction, drive platform improvements, and foster innovation. We are looking for candidates that...
have demonstrated the ability to build and sustain relationships with diverse stakeholders (e.g., ticketing managers, digital teams, IT, C-suite) have managed a portfolio of customer and prioritize their time effectively based on needs and KPIs can create success plans using customer discovery, CRM data, real-time usage insights, and industry trends can communicate effectively across various formats (workshops, demos, executive reviews) are hands-on practitioners who thrive in the details, actively engaging in application configuration to ensure optimal configuration. can explain technical concepts like security, APIs, and payment processing in simple terms can proactively solve problems in complex customer scenarios deeply understand customer success methodologies and value frameworks have 3+ years of experience in one or more of the following: SaaS Customer Success, Event ticketing/management industry expertise, Big-4 Consulting as a Change Manager
$100,000 - $150,000 a year
This base salary range may include several career levels at vivenu and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include a performance bonus.
Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you're part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 130 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.
Global DNA
We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here - not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech's brightest minds - from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success - and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
Welcome at vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges - helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As (Senior) Customer Success Manager you will... Drive Customer Success:
Manage a portfolio of customers, prioritizing efforts based on customer journey stage, business impact, and customer health. Collaboratively create success plans that align customer objectives with vivenu's capabilities, and measurable ROI. Onboarding and First Value Realization:
Provide customers with hands-on configuration assistance on their initial implementation of the vivenu platform. Upon successful go-live, document the quantitative and qualitative value they achieve. Relationship Management:
Build and maintain strong, trusted relationships with key stakeholders across your customer portfolio, including adoption workshops, business reviews, and advocacy via vivenu labs and Ambassadors program. Growth and Expansion:
Partner with customers to forecast upcoming revenue in-line with their event, venue, and pricing strategy. Ongoing Business Transformation:
Help customers elevate their guest experience and transform their revenue models by conducting topic-driven expert workshops with hands-on configuration guidance. Health Monitoring:
Track customer health metrics, analyze usage data, and develop actionable insights to improve outcomes. Renewal Management:
Facilitate renewal processes by demonstrating value realized and creating joint success plans. Voice of Customer:
Collect and communicate customer feedback to reduce friction, drive platform improvements, and foster innovation. We are looking for candidates that...
have demonstrated the ability to build and sustain relationships with diverse stakeholders (e.g., ticketing managers, digital teams, IT, C-suite) have managed a portfolio of customer and prioritize their time effectively based on needs and KPIs can create success plans using customer discovery, CRM data, real-time usage insights, and industry trends can communicate effectively across various formats (workshops, demos, executive reviews) are hands-on practitioners who thrive in the details, actively engaging in application configuration to ensure optimal configuration. can explain technical concepts like security, APIs, and payment processing in simple terms can proactively solve problems in complex customer scenarios deeply understand customer success methodologies and value frameworks have 3+ years of experience in one or more of the following: SaaS Customer Success, Event ticketing/management industry expertise, Big-4 Consulting as a Change Manager
$100,000 - $150,000 a year
This base salary range may include several career levels at vivenu and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include a performance bonus.
Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you're part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 130 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.
Global DNA
We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here - not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech's brightest minds - from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success - and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.