JLL
Director, Center of Excellence
JLL - Boston, Massachusetts, us, 02298
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Director, Center of Excellence
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Director, Center of Excellence
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$136,680.00/yr - $174,000.00/yr Job Title: Director, Center of Excellence
Position Overview: The Director of the Center of Excellence (COE) is responsible for working across all functional teams on the account to achieve account KPI objectives, ensure that the account is delivering Key MSA requirements and drive innovation across the organization. This senior leadership role focuses on enhancing program management effectiveness, consistency, and continuous governance improvement while shaping strategy and fostering a culture of excellence.
Key Responsibilities:
Strategic Leadership:
Develop and execute long-term COE strategy, aligning with overall business objectives Identify emerging trends and opportunities to enhance organizational capabilities Collaborate with Service Line peers to drive transformational change Program and Portfolio Management: Lead team in developing program management policies, guidelines, and best practices Plan, implement, and refine program management tools to optimize processes and performance Ensure enterprise-wide process continuity and alignment within client platforms Develop and monitor key metrics at program and portfolio levels Operational Excellence: Establish business and program management processes, workflow models, standards, and tools Lead centralized reporting and planning services, ensuring timely status reporting Develop program and audit controls to enhance service quality and compliance Drive process improvement initiatives across business units Team Leadership and Development: Offer strong leadership, technical guidance, and coaching to diverse teams Foster a culture of innovation, learning, and continuous improvement Stakeholder Management: Build and maintain relationships with client teams, senior executives, and key partners Represent the COE at the executive level, advocating for resources and support Communicate complex concepts and strategies to diverse audiences Innovation and Change Management: Lead identification and adoption of cutting-edge technologies and methodologies Spearhead change management initiatives for successful implementation of new practices Governance and Risk Management: Develop and oversee governance frameworks aligned with corporate policies and regulations Manage and mitigate risks associated with COE initiatives and organizational change
Qualifications:
Minimum 10 years of program management or related experience, with 5 years in a management role preferably in corporate real estate Proven success in strategic thinking, process improvement, building partnerships, and organizational agility Experience managing diverse teams and substantial national real estate portfolios Advanced organizational and presentation skills In-depth understanding of program management processes and risk analysis
Skills:
Leadership and team motivation Excellent interpersonal and communication skills Ability to adapt to rapidly changing environments Strategic thinking and problem-solving capabilities
This COE Director role offers an opportunity to shape the future of our organization, drive innovation, and make a significant impact on business performance in a dynamic, global environment Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at JLL by 2x Sign in to set job alerts for “Center Director” roles.
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Director, Center of Excellence
role at
JLL 1 day ago Be among the first 25 applicants Join to apply for the
Director, Center of Excellence
role at
JLL Get AI-powered advice on this job and more exclusive features. This range is provided by JLL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$136,680.00/yr - $174,000.00/yr Job Title: Director, Center of Excellence
Position Overview: The Director of the Center of Excellence (COE) is responsible for working across all functional teams on the account to achieve account KPI objectives, ensure that the account is delivering Key MSA requirements and drive innovation across the organization. This senior leadership role focuses on enhancing program management effectiveness, consistency, and continuous governance improvement while shaping strategy and fostering a culture of excellence.
Key Responsibilities:
Strategic Leadership:
Develop and execute long-term COE strategy, aligning with overall business objectives Identify emerging trends and opportunities to enhance organizational capabilities Collaborate with Service Line peers to drive transformational change Program and Portfolio Management: Lead team in developing program management policies, guidelines, and best practices Plan, implement, and refine program management tools to optimize processes and performance Ensure enterprise-wide process continuity and alignment within client platforms Develop and monitor key metrics at program and portfolio levels Operational Excellence: Establish business and program management processes, workflow models, standards, and tools Lead centralized reporting and planning services, ensuring timely status reporting Develop program and audit controls to enhance service quality and compliance Drive process improvement initiatives across business units Team Leadership and Development: Offer strong leadership, technical guidance, and coaching to diverse teams Foster a culture of innovation, learning, and continuous improvement Stakeholder Management: Build and maintain relationships with client teams, senior executives, and key partners Represent the COE at the executive level, advocating for resources and support Communicate complex concepts and strategies to diverse audiences Innovation and Change Management: Lead identification and adoption of cutting-edge technologies and methodologies Spearhead change management initiatives for successful implementation of new practices Governance and Risk Management: Develop and oversee governance frameworks aligned with corporate policies and regulations Manage and mitigate risks associated with COE initiatives and organizational change
Qualifications:
Minimum 10 years of program management or related experience, with 5 years in a management role preferably in corporate real estate Proven success in strategic thinking, process improvement, building partnerships, and organizational agility Experience managing diverse teams and substantial national real estate portfolios Advanced organizational and presentation skills In-depth understanding of program management processes and risk analysis
Skills:
Leadership and team motivation Excellent interpersonal and communication skills Ability to adapt to rapidly changing environments Strategic thinking and problem-solving capabilities
This COE Director role offers an opportunity to shape the future of our organization, drive innovation, and make a significant impact on business performance in a dynamic, global environment Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at JLL by 2x Sign in to set job alerts for “Center Director” roles.
Senior Director, Distribution Operations
Waltham, MA $170,000.00-$210,000.00 21 hours ago Director of Operations for a Love Coaching Company
Director of Strategy and Technical Operations 697
Boston, MA $206,000.00-$230,000.00 1 month ago Associate Director, Analytics and Operations
Director, Network Underwriting and Operations
Director Clinical Documentation Integrity
Business Development Manager, Long-term Care
Boston, MA $72,200.00-$103,290.00 1 day ago Director, Data Scientist & Data Operations
Associate Director, Data Scientist & Data Operations
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr