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Ross Downing - Receptionist

Job Description: Ross Downing is seeking an energetic individual to fulfill our operator/cashier position. This role will begin the customer’s experience and set the tone of our dealership. It starts with an upbeat personality welcoming people into the Ross Downing Auto Group in person or on the phone.

Available shifts:
8:00 a.m. - 5:00 p.m. Monday thru Friday and rotating Saturdays 9:00 a.m. - 5:00 p.m.
8:30 a.m. - 5:30 p.m. Monday thru Friday and rotating Saturdays 9:00 a.m. - 5:00 p.m.

Responsibilities:

1. Provide a positive customer experience with fair, friendly, and courteous service.
2. Answer main phone line and direct calls to the correct departments.
3. Comfortably page employees over the loudspeaker.
4. Filing and document scanning.
5. May collect payments by accepting cash, check, or charge payments from customers and makes change for cash customers in our service or parts departments.
6. May balance a cash drawer by counting cash at the beginning and end of the work shift.
7. Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
8. Contribute to team effort by accomplishing related results as needed.
9. Register license plates for just-purchased vehicles and neatly write temporary plates.
10. Log and track inbound calls.
11. Maintain call log data and performance to General Motors standards.

Preferred Qualifications:

1. Computer skills (Office 365, Excel, Teams, Word).
2. Basic math skills.
3. Ability to dress professionally.
4. Ability to maintain professionalism through phone contact.
5. Customer service background.
6. Strong communication skills.
7. Can readily adjust schedule, tasks, and priorities when necessary to meet business needs.
8. Must be able to pass a background check.