Green Gorilla, Inc.
eCommerce & B2B Customer Support + Order Processing - Wellness Br...
Green Gorilla, Inc. - Agoura Hills, California, United States, 91375
Work at Green Gorilla, Inc.
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Overview
eCommerce & B2B Customer Support + Order Processing - Wellness Brand
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eCommerce & B2B Customer Support + Order Processing - Wellness Brand
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Green Gorilla About the Role Green Gorilla is a California-based wellness brand creating premium natural supplements and body care products. We're on a mission to improve lives with better, cleaner ingredients — and we’re looking for a Customer Service & Fulfillment Specialist for eCommerce & B2B Orders who’s just as passionate about service as we are about wellness. What You’ll Do Customer & Order Support (DTC + B2B) + eCommerce Shop Management
Respond to inquiries from retail and direct customers via phone, email, and live chat Assist with order placement, tracking, product questions, and issue resolution Coordinate closely with our warehouse team to ensure accurate, timely fulfillment Maintain customer account info and order history in our system Monitor inventory levels and flag items that need restocking Update product pages on our eCommerce site with accurate descriptions, images, and pricing Post new product launches, promotions, and content to maintain a fresh and engaging online shop Collaborate with marketing and creative teams to ensure brand consistency across the site Troubleshoot any issues with listings, categories, or customer-facing product data Support backend eCommerce operations including tagging, categorization, and cross-sell/upsell setup Other related tasks as needed Retail Account (B2B) Support
Follow up with wholesale/retail partners on open orders and stock levels Coordinate purchase orders and product updates with retail accounts Support sales efforts by reaching out to inactive or new leads Build strong relationships with our retail partners — you’ll be one of their key points of contact Other related tasks What We’re Looking For 2+ years of experience in eCommerce AND customer support/order fulfillment (REQUIRED) Experience working with or supporting B2B/wholesale accounts Excellent written and verbal communication Organized, proactive, and detail-oriented Proficient in Microsoft Office, Apple devices, and order management tools (ERP, Shopify, WooCommerce, etc.) Friendly, service-minded attitude and the ability to problem-solve Passion for wellness, sustainability, or clean supplements is a plus! Applicants without eCommerce experience will not be considered. Perks + Growth Opportunity Base pay starts at $24/hour Earn commission for bringing in new B2B retail accounts Discounts on Green Gorilla products Opportunity to grow with a mission-driven brand in the wellness space Company Description Green Gorilla is a California-based wellness brand dedicated to creating premium supplements and body care products using clean, all-natural ingredients. Our USDA-certified organic products reflect our values of sustainability, transparency, and innovation. We’re passionate about helping people live healthier, more balanced lives. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Health, Wellness & Fitness
#J-18808-Ljbffr
Join to apply for the
eCommerce & B2B Customer Support + Order Processing - Wellness Brand
role at
Green Gorilla About the Role Green Gorilla is a California-based wellness brand creating premium natural supplements and body care products. We're on a mission to improve lives with better, cleaner ingredients — and we’re looking for a Customer Service & Fulfillment Specialist for eCommerce & B2B Orders who’s just as passionate about service as we are about wellness. What You’ll Do Customer & Order Support (DTC + B2B) + eCommerce Shop Management
Respond to inquiries from retail and direct customers via phone, email, and live chat Assist with order placement, tracking, product questions, and issue resolution Coordinate closely with our warehouse team to ensure accurate, timely fulfillment Maintain customer account info and order history in our system Monitor inventory levels and flag items that need restocking Update product pages on our eCommerce site with accurate descriptions, images, and pricing Post new product launches, promotions, and content to maintain a fresh and engaging online shop Collaborate with marketing and creative teams to ensure brand consistency across the site Troubleshoot any issues with listings, categories, or customer-facing product data Support backend eCommerce operations including tagging, categorization, and cross-sell/upsell setup Other related tasks as needed Retail Account (B2B) Support
Follow up with wholesale/retail partners on open orders and stock levels Coordinate purchase orders and product updates with retail accounts Support sales efforts by reaching out to inactive or new leads Build strong relationships with our retail partners — you’ll be one of their key points of contact Other related tasks What We’re Looking For 2+ years of experience in eCommerce AND customer support/order fulfillment (REQUIRED) Experience working with or supporting B2B/wholesale accounts Excellent written and verbal communication Organized, proactive, and detail-oriented Proficient in Microsoft Office, Apple devices, and order management tools (ERP, Shopify, WooCommerce, etc.) Friendly, service-minded attitude and the ability to problem-solve Passion for wellness, sustainability, or clean supplements is a plus! Applicants without eCommerce experience will not be considered. Perks + Growth Opportunity Base pay starts at $24/hour Earn commission for bringing in new B2B retail accounts Discounts on Green Gorilla products Opportunity to grow with a mission-driven brand in the wellness space Company Description Green Gorilla is a California-based wellness brand dedicated to creating premium supplements and body care products using clean, all-natural ingredients. Our USDA-certified organic products reflect our values of sustainability, transparency, and innovation. We’re passionate about helping people live healthier, more balanced lives. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Health, Wellness & Fitness
#J-18808-Ljbffr