US Eye
US Eye Unified Communications Engineer
US Eye - Sarasota, Florida, United States, 34243
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Overview
Join to apply for the
US Eye Unified Communications Engineer
role at
US Eye 19 hours ago Be among the first 25 applicants Join to apply for the
US Eye Unified Communications Engineer
role at
US Eye Location: Hybrid / Sarasota, FL
Location: Hybrid / Sarasota, FL
Department:
IT / Enterprise Communications
Reports To:
Director of Infrastructure & Engineering
Position Summary:
A
Unified Communications Engineer
is needed to support, design, and optimize enterprise-wide communication platforms. This role will concentrate on Microsoft Teams, VoIP telephony systems, and Contact Center as a Service (CCaaS) platforms such as Five9. The candidate should have experience in a
multi-state, multi-site healthcare services environment
and possess strong technical expertise in unified communications and collaboration tools.
Key Responsibilities
Design, implement, and maintain unified communications solutions including Microsoft Teams, VoIP systems, and CCaaS platforms (e.g., Five9). Serve as the technical SME for enterprise voice services, conferencing systems, call routing, auto attendants, and contact center configurations. Administer and support Teams Direct Routing, Session Border Controllers (SBCs), and call flow integrations with other systems. Partner with clinical, operational, and support teams to ensure communications systems meet business needs and regulatory requirements. Troubleshoot complex voice and video issues across multiple platforms, providing Tier III support as needed. Collaborate with network and infrastructure teams to ensure optimal performance and availability of UC platforms. Manage vendor relationships, assist in evaluating UC solutions, and oversee implementations and upgrades. Document architectures, configurations, SOPs, and troubleshooting guides for internal use. Ensure HIPAA compliance, security standards, and high availability across all communication systems.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience supporting unified communications in an enterprise environment. Proficient in Microsoft Teams (including Teams Phone and Direct Routing) and VoIP systems. Hands-on experience with CCaaS platforms such as Five9, Genesys, or NICE inContact. Strong understanding of SIP, QoS, SBCs, and network requirements for voice/video. Experience in healthcare IT environments, particularly multi-site, multi-state organizations, preferred. Familiarity with HIPAA, security, and compliance requirements for communication platforms. Strong analytical, communication, and documentation skills.
Preferred Certifications
Microsoft Teams Voice Engineer Associate CompTIA Network+ or equivalent Five9 Administrator or similar CCaaS certification
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Medical Practices Referrals increase your chances of interviewing at US Eye by 2x Sign in to set job alerts for “Telecommunications Engineer” roles.
Sarasota, FL $75,000.00-$85,000.00 1 day ago Representative 1, Field Operations - Quality Control
94E Radio and Communications Security Repairer
Sarasota, FL $59,700.00-$122,200.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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US Eye Unified Communications Engineer
role at
US Eye 19 hours ago Be among the first 25 applicants Join to apply for the
US Eye Unified Communications Engineer
role at
US Eye Location: Hybrid / Sarasota, FL
Location: Hybrid / Sarasota, FL
Department:
IT / Enterprise Communications
Reports To:
Director of Infrastructure & Engineering
Position Summary:
A
Unified Communications Engineer
is needed to support, design, and optimize enterprise-wide communication platforms. This role will concentrate on Microsoft Teams, VoIP telephony systems, and Contact Center as a Service (CCaaS) platforms such as Five9. The candidate should have experience in a
multi-state, multi-site healthcare services environment
and possess strong technical expertise in unified communications and collaboration tools.
Key Responsibilities
Design, implement, and maintain unified communications solutions including Microsoft Teams, VoIP systems, and CCaaS platforms (e.g., Five9). Serve as the technical SME for enterprise voice services, conferencing systems, call routing, auto attendants, and contact center configurations. Administer and support Teams Direct Routing, Session Border Controllers (SBCs), and call flow integrations with other systems. Partner with clinical, operational, and support teams to ensure communications systems meet business needs and regulatory requirements. Troubleshoot complex voice and video issues across multiple platforms, providing Tier III support as needed. Collaborate with network and infrastructure teams to ensure optimal performance and availability of UC platforms. Manage vendor relationships, assist in evaluating UC solutions, and oversee implementations and upgrades. Document architectures, configurations, SOPs, and troubleshooting guides for internal use. Ensure HIPAA compliance, security standards, and high availability across all communication systems.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience supporting unified communications in an enterprise environment. Proficient in Microsoft Teams (including Teams Phone and Direct Routing) and VoIP systems. Hands-on experience with CCaaS platforms such as Five9, Genesys, or NICE inContact. Strong understanding of SIP, QoS, SBCs, and network requirements for voice/video. Experience in healthcare IT environments, particularly multi-site, multi-state organizations, preferred. Familiarity with HIPAA, security, and compliance requirements for communication platforms. Strong analytical, communication, and documentation skills.
Preferred Certifications
Microsoft Teams Voice Engineer Associate CompTIA Network+ or equivalent Five9 Administrator or similar CCaaS certification
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Medical Practices Referrals increase your chances of interviewing at US Eye by 2x Sign in to set job alerts for “Telecommunications Engineer” roles.
Sarasota, FL $75,000.00-$85,000.00 1 day ago Representative 1, Field Operations - Quality Control
94E Radio and Communications Security Repairer
Sarasota, FL $59,700.00-$122,200.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr