Wolters Kluwer
Customer Success Associate
Wolters Kluwer - White Plains, New York, United States
Work at Wolters Kluwer
Overview
- View job
Overview
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issues. Assist with customer renewals and upselling opportunities. Monitor and analyze customer performance and engagement data. Provide intermediate-level training and guidance to customers. Ensure implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement based on customer feedback. Maintain and enhance strong client relationships.
Skills:
Enhanced Communication: Improved verbal and written communication capabilities. Intermediate Problem-Solving: Ability to tackle a wider range of issues. Analytical Skills: Basic analytical skills to track and interpret customer data. Technical-Technical Proficiency: Stronger understanding of products/services. Advanced CRM: More proficient use of CRM tools for streamlined customer management. Customer Focus: Deepened empathy and focus on customer needs. Collaboration: Enhanced team collaboration and coordination. Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications:
Bachelor’s degree from an accredited college/university or equivalent B2B client service experience Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Information Services Referrals increase your chances of interviewing at Wolters Kluwer by 2x Get notified about new Customer Success Associate jobs in
White Plains, NY . New York City Metropolitan Area $80,000.00-$100,000.00 3 weeks ago New York City Metropolitan Area 6 days ago Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)
New York City Metropolitan Area $60,000.00-$90,000.00 4 weeks ago Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)
New York City Metropolitan Area $60,000.00-$90,000.00 4 days ago New York City Metropolitan Area $110,000.00-$125,000.00 4 weeks ago New York City Metropolitan Area $110,000.00-$150,000.00 1 week ago Norwalk, CT $100,000.00-$110,000.00 4 days ago New York City Metropolitan Area $100,000.00-$135,000.00 3 days ago New York City Metropolitan Area $60,000.00-$65,000.00 3 days ago Operations & Customer Success Coordinator
New York, NY $65,000.00-$95,000.00 1 week ago White Plains, NY $900.00-$1,500.00 6 days ago New York City Metropolitan Area $110,000.00-$145,000.00 22 hours ago Customer Success Manager - Magic Notes (US Based)
New York, NY $55,000.00-$80,000.00 4 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $100,000.00-$125,000.00 5 days ago Event Client Success Specialist - Money 20/20
New York City Metropolitan Area $60,000.00-$70,000.00 1 week ago Customer Success Manager (New York City Metro Area)
New York City Metropolitan Area $99,000.00-$116,000.00 5 days ago New York City Metropolitan Area 2 weeks ago Strategic Customer Success Manager (NYC)
New York, NY $100,000.00-$150,000.00 1 week ago New York, NY $80,000.00-$95,000.00 1 month ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area 4 weeks ago Customer Success Manager – IT Managed Services
New York City Metropolitan Area $90,000.00-$120,000.00 3 weeks ago Customer Success Manager (Outside Sales)
New York City Metropolitan Area 1 week ago Senior Customer Success Manager (SMB / Sales / Account Management Experience)
New York City Metropolitan Area 1 month ago Manhattan, NY $60,000.00-$75,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Responsibilities:
Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issues. Assist with customer renewals and upselling opportunities. Monitor and analyze customer performance and engagement data. Provide intermediate-level training and guidance to customers. Ensure implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement based on customer feedback. Maintain and enhance strong client relationships.
Skills:
Enhanced Communication: Improved verbal and written communication capabilities. Intermediate Problem-Solving: Ability to tackle a wider range of issues. Analytical Skills: Basic analytical skills to track and interpret customer data. Technical-Technical Proficiency: Stronger understanding of products/services. Advanced CRM: More proficient use of CRM tools for streamlined customer management. Customer Focus: Deepened empathy and focus on customer needs. Collaboration: Enhanced team collaboration and coordination. Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications:
Bachelor’s degree from an accredited college/university or equivalent B2B client service experience Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Information Services Referrals increase your chances of interviewing at Wolters Kluwer by 2x Get notified about new Customer Success Associate jobs in
White Plains, NY . New York City Metropolitan Area $80,000.00-$100,000.00 3 weeks ago New York City Metropolitan Area 6 days ago Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)
New York City Metropolitan Area $60,000.00-$90,000.00 4 weeks ago Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)
New York City Metropolitan Area $60,000.00-$90,000.00 4 days ago New York City Metropolitan Area $110,000.00-$125,000.00 4 weeks ago New York City Metropolitan Area $110,000.00-$150,000.00 1 week ago Norwalk, CT $100,000.00-$110,000.00 4 days ago New York City Metropolitan Area $100,000.00-$135,000.00 3 days ago New York City Metropolitan Area $60,000.00-$65,000.00 3 days ago Operations & Customer Success Coordinator
New York, NY $65,000.00-$95,000.00 1 week ago White Plains, NY $900.00-$1,500.00 6 days ago New York City Metropolitan Area $110,000.00-$145,000.00 22 hours ago Customer Success Manager - Magic Notes (US Based)
New York, NY $55,000.00-$80,000.00 4 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $100,000.00-$125,000.00 5 days ago Event Client Success Specialist - Money 20/20
New York City Metropolitan Area $60,000.00-$70,000.00 1 week ago Customer Success Manager (New York City Metro Area)
New York City Metropolitan Area $99,000.00-$116,000.00 5 days ago New York City Metropolitan Area 2 weeks ago Strategic Customer Success Manager (NYC)
New York, NY $100,000.00-$150,000.00 1 week ago New York, NY $80,000.00-$95,000.00 1 month ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area 4 weeks ago Customer Success Manager – IT Managed Services
New York City Metropolitan Area $90,000.00-$120,000.00 3 weeks ago Customer Success Manager (Outside Sales)
New York City Metropolitan Area 1 week ago Senior Customer Success Manager (SMB / Sales / Account Management Experience)
New York City Metropolitan Area 1 month ago Manhattan, NY $60,000.00-$75,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr