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Join Team at the Fairfield Inn and Suites by Marriott Canton South!

The Fairfield Inn and Suites by Marriott Canton South, Ohio is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us

Working at the Fairfield Inn and Suites by Marriott Canton South offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Voted the #1 Hotel on TripAdvisor and a 2023 Marriott Gold Circle Award Winner, Fairfield Inn & Suites Canton offers a quieter work environment just outside the city limits, directly off I-77. We provide exceptional guest service in a friendly atmosphere. Located a short distance from Downtown Canton and seven miles from North Canton, our hotel is close to attractions like the Pro Football Hall of Fame, National First Ladies Library, and Amish country, as well as major employers like Timken, Marathon, and Freshmark. If you are passionate about hospitality and want to be part of a top-rated team, we would love to hear from you.

Why This Role?

Working as a Fairfield Inn and Suites by Marriott Canton South, Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The role involves delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. The hotel's convenient location near the airport provides interactions with diverse travelers, helping build communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Responsibilities

Key Responsibilities include:

• Guest Check-In and Check-Out: Assisting guests efficiently, ensuring a welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and requests.
• Payment Processing: Handling transactions accurately and in compliance with hotel policies.
• Communication Hub: Coordinating with hotel departments to address guest needs.
• Providing Information: Offering details about hotel services, amenities, and local attractions.
• Problem-Solving: Resolving guest concerns effectively, escalating issues when necessary.
• Maintaining Records: Keeping organized records of guest stays and payments.
• Promoting Hotel Services: Upselling rooms and amenities to enhance guest experience.
• Ensuring Security: Following safety protocols, verifying identification, and monitoring for suspicious activity.

What We Are Looking For

• Previous experience in customer-facing roles, with strong interpersonal skills and focus on service.
• Familiarity with computers and property management systems (PMS).
• Strong communication skills, both verbal and written.
• Experience in handling guest complaints and resolving conflicts calmly.
• Ability to manage multiple tasks simultaneously.
• Hospitality or Front Desk experience (Preferred).
• A high school diploma or equivalent.

Applicants should have flexibility to work weekends & holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company committed to exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.marriott.com/en-us/hotels/cakfc-fairfield-inn-and-suites-canton-south/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Canton, Ohio! Apply today!