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About us

Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary

This sales and service position is customer-facing and responsible for overseeing all aspects of customer account management, including communication with the airlines for the delivery of catering services, development of menus, problem solving, troubleshooting, and responding to customer RFPs.

Main Duties and Responsibilities:

• Leads the response to customer proposals, including the development of pricing proposals, pricing strategy, client presentation, and contract negoiations, working closely with internal stakeholders to ensure competitive and commercially sound submissions.
• Leads meal presentations, project kickoff calls, and strategy sessions to support business development efforts.
• Monitors unit performance and takes a proactive position in maintaining customer quality service standards, facility health and sanitation standards, billing accuracy, and product inventories at the highest level. Works with internal stakeholders to ensure that quality standards are maintained.
• Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.
• Serves as the “voice of the customer” within gategroup, advocating for customer needs while ensuring alignment with internal business objectives; develops strong business relationships to facilitate issue resolution.
• Identifies and pursues opportunities to grow gategroup’s business, leveraging strong customer relationships and insights.
• Work as part of a team in alignment with the gategroup core values – Excellence, Passion, Responsibility, and Respect
• All other duties as required in order to support the Director, Sales & Service

Qualifications

Education:

• ·Bachelor’s Degree or 4 years of equivalent work experience in Sales & Service.

Work Experience :

• Minimum 5 years of experience in sales, airline or catering required
• Previous project management experience preferred
• Experience in a food-related industry is preferred with exposure to multi-ethnic cuisines.
• Experience working with international clients is advantageous to the position.
• A background in revenue management and/or pricing is preferred but not mandatory.

Technical Skills : (Certification, Licenses and Registration)

• Strong organization and/or project management skills
• Account management
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience
• Able to understand, articulate, and asses the financial impact of customer requests internally and externally
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment.
• Able to find innovative ways to solve problems

Language / Communication Skills:

• Excellent verbal and written skills, ability to present proposals, performance data, and approval requests to senior executives. Fluency in a foreign language is beneficial to the position, however, not mandatory.

Job Dimensions :

• Geographic Responsibility: US
• Work Environment / Requirements of the Job: Regular office environment / Manufacturing
• Type of Employment: Full Time
• Travel %: 40%

Gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

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