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Join to apply for the Head of Event Visitor Services role at LA28 Olympic & Paralympic Games . LA28 does not provide relocation assistance. The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities. LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create whats next through sport, community and the power of our differences. The 2028 Olympics and Paralympics will represent LA and leverage the strength of our communitys creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games. The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. Values and Behaviors : Optimism Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact Integrity We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isnt easy Excellence We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs Inclusion We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are Co-Creation We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings Boldness We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo Head of Event Visitor Services : The Head of Event Visitor Services (EVS) will lead the Event Visitor Services Functional Area (FA) within the organizing committee and will be responsible for planning and delivering a comprehensive program of in-venue services for ticketed spectators and other visitors. The EVS Functional Area is often considered the Face of the Games delivering front of house guest services that include spectator marshalling, crowd management, pedestrian flow, queue management, ushering, access control, as well as spectator information, lost & found, and mobility support. Reporting to the Vice President, Event Delivery & Venue Management, this role will build and oversee a team that develops the operational plans, procedures and service delivery solutions for Event Visitor Services at all competition and some non-competition venues and will be responsible for delivering a safe and welcoming environment for all spectators and visiting stakeholder groups at Games-time. Relying on one of the largest workforce groups of the Games, with a majority of the positions filled by volunteers, the EVS team will play a vital role in maximizing visitors enjoyment at venues and creating memorable Olympic & Paralympic Games experiences. Key Responsibilities : Functional Area Leadership Develop and refine functional area business plans including responsibilities, milestones, resources, and budgets. Develop staffing plans and operational structures for effective delivery, utilizing paid staff and volunteers. Oversee procurement of service providers, equipment, and resources. Recruit and motivate a high-performing team, primarily volunteers. Build collaborative relationships internally and externally. Develop status reports and present to LA28 leadership. Operational Planning Create policies, procedures, and support materials. Develop operational plans for crowd management, ingress / egress, queue management, and access control. Plan visitor information services, issue resolution, lost & found, and mobility support. Ensure accessibility for persons with disabilities. Develop safety plans and conduct crowd flow analysis. Collaborate with other venue functional areas. Venue Readiness & Operations Develop training programs for staff and volunteers. Conduct testing, develop communication protocols, and prepare venues. Manage on-site equipment and staffing plans. Background & Qualifications : Minimum 10 years of experience in event services or venue operations for major venues or events. Experience with major Games is a plus. Proven leadership managing large, diverse workforces. Knowledge of front of house operations. Experience in operational planning and budget management. Proficiency with Office Suite, including PowerPoint and Excel. Position Requirements : Work out of LA28 offices in Los Angeles. Strategic and tactical thinker. Leadership and team motivation skills. Customer-focused approach. Innovative and creative problem solver. Self-starter with proactive challenge resolution. Collaborative, adaptable, and autonomous in a fast-paced environment. Focus on equitable and accessible operations. Education : Bachelor's degree or relevant experience. Submission Requirements : Resume. The salary range is $150,000 - $170,000, subject to final determination. LA28 does not provide relocation assistance. LA28 is committed to diversity and equal opportunity in hiring, considering all qualified candidates, including those with criminal histories, in accordance with law. 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