Mindful Health Solutions
Healthcare Support Technician
Mindful Health Solutions - Walnut Creek, California, United States, 94598
Work at Mindful Health Solutions
Overview
- View job
Overview
Healthcare Support Technician
About the role:
Join a dynamic medical office focused on transforming mental health care! As a Healthcare Support Technician, you will deliver exceptional customer service while assisting in administering innovative mental health treatments such as Transcranial Magnetic Stimulation (TMS) and Esketamine therapies. You will play a key role in the administrative functions of the practice, including scheduling, insurance verification, and patient check-in/check-out. Benefits Receive company-paid training and certification in TMS and Esketamine administration (must be completed within 3 months of hire). Enjoy a schedule that ensures no weekend work. Benefit from 7 paid holidays plus 1 additional Float Holiday each year. Participate in a 401(k) plan with a 4% match. Accrue competitive Paid Time Off (PTO). Access to comprehensive employee benefits for full-time team members. Engage in hands-on patient care with no exposure to needles or blood. Responsibilities Ensure adherence to HIPAA and confidentiality standards. Provide compassionate care that fosters trust and rapport with patients facing mental health challenges. Perform TMS treatments under physician protocols, monitor patient comfort, and document sessions effectively. Address and resolve any issues regarding patient comfort and treatment setup. Administer psychiatric rating scales and assist patients in completing them accurately. Maintain accurate records of schedules, patient demographics, and insurance details. Collect payments from patients, including deductibles, co-insurance, and co-pays. Manage multiple phone lines and promptly respond to email inquiries from current and prospective patients. Ensure the integrity of medical records through proper scanning and documentation in Electronic Medical Records software. Qualifications Deliver outstanding customer service, ensuring an exceptional experience for prospective patients. Exhibit strong multitasking abilities with exceptional attention to detail. Proficiency in Microsoft Word and Excel is required, along with robust computer and data entry skills. Demonstrate strong written, verbal, and organizational skills. Communicate effectively and collaborate well within a team setting. Engage professionally and compassionately with patients, clinic staff, physicians, and support teams. Maintain professional standards in appearance and conduct, with a focus on patient confidentiality. Preferably hold an Associate's or Bachelor's degree; however, candidates with relevant experience in patient care, medical offices, or customer service will be strongly considered. Pay range:
$22.00 to $24.00 per hour. This reflects the expected base salary range for this position, and actual pay will be adjusted based on skills, experience, education, and other relevant factors. Bonus potential and other compensation forms may also be available. About the Company:
Mindful Health Solutions is at the forefront of outpatient psychiatry, dedicated to improving the lives of those struggling with mental illness. We offer advanced, evidence-based treatments like TMS and Esketamine therapy, aimed at providing effective relief from treatment-resistant depression. Our compassionate, comprehensive approach is supported by nationally recognized clinical experts and an innovative team culture that prioritizes accountability, credibility, and transparency.
Join a dynamic medical office focused on transforming mental health care! As a Healthcare Support Technician, you will deliver exceptional customer service while assisting in administering innovative mental health treatments such as Transcranial Magnetic Stimulation (TMS) and Esketamine therapies. You will play a key role in the administrative functions of the practice, including scheduling, insurance verification, and patient check-in/check-out. Benefits Receive company-paid training and certification in TMS and Esketamine administration (must be completed within 3 months of hire). Enjoy a schedule that ensures no weekend work. Benefit from 7 paid holidays plus 1 additional Float Holiday each year. Participate in a 401(k) plan with a 4% match. Accrue competitive Paid Time Off (PTO). Access to comprehensive employee benefits for full-time team members. Engage in hands-on patient care with no exposure to needles or blood. Responsibilities Ensure adherence to HIPAA and confidentiality standards. Provide compassionate care that fosters trust and rapport with patients facing mental health challenges. Perform TMS treatments under physician protocols, monitor patient comfort, and document sessions effectively. Address and resolve any issues regarding patient comfort and treatment setup. Administer psychiatric rating scales and assist patients in completing them accurately. Maintain accurate records of schedules, patient demographics, and insurance details. Collect payments from patients, including deductibles, co-insurance, and co-pays. Manage multiple phone lines and promptly respond to email inquiries from current and prospective patients. Ensure the integrity of medical records through proper scanning and documentation in Electronic Medical Records software. Qualifications Deliver outstanding customer service, ensuring an exceptional experience for prospective patients. Exhibit strong multitasking abilities with exceptional attention to detail. Proficiency in Microsoft Word and Excel is required, along with robust computer and data entry skills. Demonstrate strong written, verbal, and organizational skills. Communicate effectively and collaborate well within a team setting. Engage professionally and compassionately with patients, clinic staff, physicians, and support teams. Maintain professional standards in appearance and conduct, with a focus on patient confidentiality. Preferably hold an Associate's or Bachelor's degree; however, candidates with relevant experience in patient care, medical offices, or customer service will be strongly considered. Pay range:
$22.00 to $24.00 per hour. This reflects the expected base salary range for this position, and actual pay will be adjusted based on skills, experience, education, and other relevant factors. Bonus potential and other compensation forms may also be available. About the Company:
Mindful Health Solutions is at the forefront of outpatient psychiatry, dedicated to improving the lives of those struggling with mental illness. We offer advanced, evidence-based treatments like TMS and Esketamine therapy, aimed at providing effective relief from treatment-resistant depression. Our compassionate, comprehensive approach is supported by nationally recognized clinical experts and an innovative team culture that prioritizes accountability, credibility, and transparency.