Mortenson Dental Partners
IT Helpdesk Technician
Mortenson Dental Partners - Louisville, Kentucky, us, 40201
Work at Mortenson Dental Partners
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Overview
Description
Position at Mortenson Dental Partners
IT Helpdesk Technician
Mortenson Dental Partners
Job Type:
Full Time
Location:
Fully Remote
The IT Helpdesk Team Member will provide technical assistance and support for incoming queries and and over the phone. They will be responsible for writing training manuals, training computer users, maintaining daily performance of computer systems, responding to email messages for customers seeking help, asking questions to determine the nature of a problem, walking customers through problem issues related to computer systems, software, and hardware. They will respond to queries both in person solving processes, installing modifying and repairing computer hardware and software, cleaning up computers, running diagnostic programs to help resolve problems, resolving technical problems with local and wide area networks, installing computer peripherals for users, following up with customer to ensure their issues have been resolved, gaining feedback from users regarding computer use, running reports to determine malfunctions that continue to occur, and provide tier 1 support to constitute.
BENEFITS:
Becoming a part of Mortenson Dental Partners gives you instant access to a variety of benefits throughout your career including: Medical insurance with company contribution Paid Time Off & holidays (qualify after 60 days & work 30 hour or more a week) Employee Stock Ownership Plan (work 1000 hours in a year) 401K (automatically enrolled) Support from Managers and Directors Advanced Technology Continuing education opportunities offered at no cost (job specific) Relocation opportunities available Employee assistance program Bonus opportunities available Responsibilities:
Support and maintain end user IT environment. Strong knowledge of
desktop operating systems and productivity software. Troubleshooting and analytical skills. Possess logical problem solving
skills. Professionally responding to telephone calls, emails, and web-based
service requests. Providing friendly, courteous and quality support for
clients. Self-starter who can follow a service ticket through to its completion.
Have exceptional customer service skills, and a positive "can-do"
attitude.
Requirements:
High School Diploma or equivalent A+ certification One year IT helpdesk or IT related job
Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal opportunity employer and consider all qualified candidates equally.
Position at Mortenson Dental Partners
IT Helpdesk Technician
Mortenson Dental Partners
Job Type:
Full Time
Location:
Fully Remote
The IT Helpdesk Team Member will provide technical assistance and support for incoming queries and and over the phone. They will be responsible for writing training manuals, training computer users, maintaining daily performance of computer systems, responding to email messages for customers seeking help, asking questions to determine the nature of a problem, walking customers through problem issues related to computer systems, software, and hardware. They will respond to queries both in person solving processes, installing modifying and repairing computer hardware and software, cleaning up computers, running diagnostic programs to help resolve problems, resolving technical problems with local and wide area networks, installing computer peripherals for users, following up with customer to ensure their issues have been resolved, gaining feedback from users regarding computer use, running reports to determine malfunctions that continue to occur, and provide tier 1 support to constitute.
BENEFITS:
Becoming a part of Mortenson Dental Partners gives you instant access to a variety of benefits throughout your career including: Medical insurance with company contribution Paid Time Off & holidays (qualify after 60 days & work 30 hour or more a week) Employee Stock Ownership Plan (work 1000 hours in a year) 401K (automatically enrolled) Support from Managers and Directors Advanced Technology Continuing education opportunities offered at no cost (job specific) Relocation opportunities available Employee assistance program Bonus opportunities available Responsibilities:
Support and maintain end user IT environment. Strong knowledge of
desktop operating systems and productivity software. Troubleshooting and analytical skills. Possess logical problem solving
skills. Professionally responding to telephone calls, emails, and web-based
service requests. Providing friendly, courteous and quality support for
clients. Self-starter who can follow a service ticket through to its completion.
Have exceptional customer service skills, and a positive "can-do"
attitude.
Requirements:
High School Diploma or equivalent A+ certification One year IT helpdesk or IT related job
Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal opportunity employer and consider all qualified candidates equally.