Night Auditor Job at Commonwealth Hotels in Indianapolis
Commonwealth Hotels - Indianapolis, IN, United States, 46262
Work at Commonwealth Hotels
Overview
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Overview
Join Our Team at the TownePlace Suites by Marriott Indianapolis Downtown!
The TownePlace Suites by Marriott Indianapolis Downtown is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent.
About Us:
The TownePlace Suites Indianapolis Downtown is seeking a highly motivated and experienced Hotel Night Auditor, Overnight Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent to oversee all aspects of our hotel operations. As a key member of our hospitality team, the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent will be responsible for ensuring the highest level of customer service. The ideal candidate will have a strong background in hotel management, exceptional leadership skills, and a passion for providing exceptional guest experiences. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent must possess strong leadership abilities, excellent communication skills, and a proven track record in the hospitality industry.
Why This Role?
Working at the TownePlace Suites Indianapolis Downtown offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.
What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more.
Key Responsibilities:
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
- Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We are Looking for:
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
- A high school diploma or equivalent.
- Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts.
Applicants should have flexibility to work weekends & holidays.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/indtd-towneplace-suites-indianapolis-downtown/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Downtown Indianapolis, Indiana! Apply today! #J-18808-Ljbffr