Bay Cove Human Services, Inc.
Human Rights Administrative Coordinator - Quality Improvement
Bay Cove Human Services, Inc. - Boston, Massachusetts, us, 02298
Work at Bay Cove Human Services, Inc.
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Overview
Human Rights Administrative Coordinator - Quality Improvement
Boston, MA, USA Job Description
Posted Wednesday, July 23, 2025 at 4:00 AM Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: The Human Rights Administrative Coordinator shall be responsible for providing administrative and operational support to Bay Cove’s Human and Civil Rights Department. Persons in this role will also be a key contributor to the Bay Cove’s Human Rights Committee. Some operational support tasks for this role may include: document management; scheduling meetings and site visits; optimizing workflows and processes; tracking key metrics; and policy support. Additionally, the Operations Coordinator will also assist with complaint intake and other Human Rights initiatives, as needed. This is a great opportunity for an individual who is passionate about human rights and human services, who is looking to join a growing team and make tangible change in operational workflows and efficiency. This is a non-exempt position. Key Responsibilities: Administrative Oversight: Schedule Human Rights Committee meetings, site visits, and other human rights events, ensuring coordination with all internal and external stakeholders. Collect, organize, and maintain documents, including Human Rights Committee meeting minutes, restriction plans, training materials, investigation reports, and certifications. Maintain and create tracking spreadsheets that assist with organizing important Human Rights functions, such as investigations, complaints, site visits, Human Rights Officer training, and other deliverables, if needed. Arrange logistics for site visits, including communication with program directors and Human Rights Committee members Workflow Optimization: Design, maintain, and enhance workflows, trackers and filing systems to streamline department operations and ensure effective and timely processes are implemented for both Human Rights and program staff. Implement tools to monitor deadlines, investigations, site visits, human rights officer training, and other regulatory requirements. Policy and Procedure Support: Collaborate with the Director of Risk Management and Quality Improvement to ensure human rights policies and procedures remain up-to-date. Assist with ensuring Bay Cove Human Rights department complies with applicable Department of Mental Health (DMH), Department of Developmental Disabilities (DDS), and Department of Public Health (DPH) regulations. Recruitment and Onboarding: Assist in recruiting Human Rights Committee members with expertise, lived experience, or interest in behavioral health, developmental disabilities, or mental health. Assist with onboarding new Human Rights Committee members Complaints and Person Served Interaction: Serve as a point of contact for human rights complaints at our main office, 66 Canal St. Additional Support: Contribute to other human rights initiatives, as needed such as training sessions, awareness campaigns, or in person events. Qualifications: Three (3) years of relevant experience; High degree of personal organization, attention to detail, and time management skills Proficiency in Google Suite tools (Google Docs, Google Sheets, etc.) Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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Boston, MA, USA Job Description
Posted Wednesday, July 23, 2025 at 4:00 AM Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: The Human Rights Administrative Coordinator shall be responsible for providing administrative and operational support to Bay Cove’s Human and Civil Rights Department. Persons in this role will also be a key contributor to the Bay Cove’s Human Rights Committee. Some operational support tasks for this role may include: document management; scheduling meetings and site visits; optimizing workflows and processes; tracking key metrics; and policy support. Additionally, the Operations Coordinator will also assist with complaint intake and other Human Rights initiatives, as needed. This is a great opportunity for an individual who is passionate about human rights and human services, who is looking to join a growing team and make tangible change in operational workflows and efficiency. This is a non-exempt position. Key Responsibilities: Administrative Oversight: Schedule Human Rights Committee meetings, site visits, and other human rights events, ensuring coordination with all internal and external stakeholders. Collect, organize, and maintain documents, including Human Rights Committee meeting minutes, restriction plans, training materials, investigation reports, and certifications. Maintain and create tracking spreadsheets that assist with organizing important Human Rights functions, such as investigations, complaints, site visits, Human Rights Officer training, and other deliverables, if needed. Arrange logistics for site visits, including communication with program directors and Human Rights Committee members Workflow Optimization: Design, maintain, and enhance workflows, trackers and filing systems to streamline department operations and ensure effective and timely processes are implemented for both Human Rights and program staff. Implement tools to monitor deadlines, investigations, site visits, human rights officer training, and other regulatory requirements. Policy and Procedure Support: Collaborate with the Director of Risk Management and Quality Improvement to ensure human rights policies and procedures remain up-to-date. Assist with ensuring Bay Cove Human Rights department complies with applicable Department of Mental Health (DMH), Department of Developmental Disabilities (DDS), and Department of Public Health (DPH) regulations. Recruitment and Onboarding: Assist in recruiting Human Rights Committee members with expertise, lived experience, or interest in behavioral health, developmental disabilities, or mental health. Assist with onboarding new Human Rights Committee members Complaints and Person Served Interaction: Serve as a point of contact for human rights complaints at our main office, 66 Canal St. Additional Support: Contribute to other human rights initiatives, as needed such as training sessions, awareness campaigns, or in person events. Qualifications: Three (3) years of relevant experience; High degree of personal organization, attention to detail, and time management skills Proficiency in Google Suite tools (Google Docs, Google Sheets, etc.) Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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