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Join to apply for the Desktop support Technician - Onsite role at Ovation Workplace Services 1 day ago Be among the first 25 applicants Join to apply for the Desktop support Technician - Onsite role at Ovation Workplace Services Get AI-powered advice on this job and more exclusive features. Deskside Support Services The Onsite technician responsibilities include: Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Job Description Deskside Support Services The Onsite technician responsibilities include: Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals (KA) for known issues. Image and deploy Laptops/ Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing and shipment of assets) Coordinating office moves Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ovation Workplace Services by 2x Get notified about new Desktop Support Technician jobs in Towson, MD . Annapolis Junction, MD $146,000.00-$234,000.00 2 weeks ago Catonsville, MD $45,682.00-$75,505.00 2 months ago IT Field Support Specialist (HT2) (Government) Columbia, MD $57,200.00-$87,900.00 4 days ago Helpdesk Technician - Tier II - TS/SCI w. Polygraph Help Desk Technician (Full Scope Polygraph) Annapolis Junction, MD $90,000.00-$130,000.00 5 days ago Linthicum, MD $120,000.00-$155,000.00 10 months ago Help Desk Tech - MIDS - TS/SCI w. CI Polygraph Annapolis Junction, MD $33.52-$45.34 2 days ago Help Desk Tech - MIDS - TS/SCI w. CI Polygraph Annapolis Junction, MD $33.52-$45.34 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr