OVATION Workplace Services
Desktop support Technician- Onsite
OVATION Workplace Services - Cockeysville, Maryland, United States, 21030
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Overview
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Desktop support Technician- Onsite
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OVATION Workplace Services 1 week ago Be among the first 25 applicants Join to apply for the
Desktop support Technician- Onsite
role at
OVATION Workplace Services Deskside Support Services
The Onsite technician responsibilities include:
Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Job Description
Deskside Support Services
The Onsite technician responsibilities include:
Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.
Guide users with step-by-step instructions on installing applications.
Document and record incidents, service requests and their resolutions in the internal ticketing system.
Direct unresolved issues to the next level of support personnel
Help create technical documentation and manuals (KA) for known issues.
Image and deploy Laptops/ Desktops/Tablets to end users.
Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)
Coordinating office moves
Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at OVATION Workplace Services by 2x Get notified about new Desktop Support Technician jobs in
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Desktop support Technician- Onsite
role at
OVATION Workplace Services 1 week ago Be among the first 25 applicants Join to apply for the
Desktop support Technician- Onsite
role at
OVATION Workplace Services Deskside Support Services
The Onsite technician responsibilities include:
Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. Job Description
Deskside Support Services
The Onsite technician responsibilities include:
Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.
Guide users with step-by-step instructions on installing applications.
Document and record incidents, service requests and their resolutions in the internal ticketing system.
Direct unresolved issues to the next level of support personnel
Help create technical documentation and manuals (KA) for known issues.
Image and deploy Laptops/ Desktops/Tablets to end users.
Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)
Coordinating office moves
Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at OVATION Workplace Services by 2x Get notified about new Desktop Support Technician jobs in
Hunt Valley, MD . Columbia, MD $45,000.00-$65,000.00 1 week ago IT Field Support Specialist Imaging - Hardware Technician 1
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
Linthicum, MD $120,000.00-$155,000.00 8 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr