Davita Inc.
IT Level 1 Help Desk Technician
Davita Inc. - Chicago, Illinois, United States, 60290
Work at Davita Inc.
Overview
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Overview
Description
Binny's Beverage Depot is growing, and we need to supplement our IT Team. We are looking for an IT Level 1 Help Desk Technician to provide first level, hands-on technical support for Binny's employees and systems. The position will be based in the Lincolnwood Corporate Office. The employee's primary responsibility will be coverage of help desk calls and tickets. Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds.
Examples of Assignments:
Answering emergent-level calls
Triaging tickets using award winning software (FreshService)
Problem-solving for customer service, handle a unique style of inquiries to challenge your problem-solving skillset
Upkeep and Maintenance of proprietary POS systems
Monitoring and responding to various alarms/sensors
URL filtering, SPAM policy monitoring
Employee email system maintenance, including upkeep of SPAM/Junk/Phishing flags
Working with IT Asset Management to fulfill store supply requests
Team-building assignments with other subsections of IT
Other tasks as assigned by supervisors
Job Requirements
Availability to work nights, weekends, holidays
Good customer service skills and ability to professionally handle stressful situations
Must be organized and able to handle multiple tsks simultaneously
Working knowledge of Office 365 suite recommended
Some knowledge of PC hardware/software recommended
Ability to operate business machines (calculator, computer keyboards, etc.
Ability to repeatedly lift 40-50 pounds
Ability to effectively communicate with customers and managers
Ability to follow directions and complete assignments
Ability to stand and walk for extended periods of time
Ability to walk up and down stairs as needed
Ability to write legibly
Ability to read small type
Ability to work in cold areas
Ability to work hours as scheduled
Consistent and regular attendance
*Internal applicants must have no recent disciplinary or performance related issues.
All interested candidates should submit a resume. Internal candidates can upload a brief personal statement outlining their interest and qualifications for the position.
Pay range for this position is $20.00-21.00 hourly based on experience and credentials.
Binny's offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid parental leave, paid holidays and an employee discount.
**NO RECRUITER INQUIRES
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.
#J-18808-Ljbffr
Binny's Beverage Depot is growing, and we need to supplement our IT Team. We are looking for an IT Level 1 Help Desk Technician to provide first level, hands-on technical support for Binny's employees and systems. The position will be based in the Lincolnwood Corporate Office. The employee's primary responsibility will be coverage of help desk calls and tickets. Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds.
Examples of Assignments:
Answering emergent-level calls
Triaging tickets using award winning software (FreshService)
Problem-solving for customer service, handle a unique style of inquiries to challenge your problem-solving skillset
Upkeep and Maintenance of proprietary POS systems
Monitoring and responding to various alarms/sensors
URL filtering, SPAM policy monitoring
Employee email system maintenance, including upkeep of SPAM/Junk/Phishing flags
Working with IT Asset Management to fulfill store supply requests
Team-building assignments with other subsections of IT
Other tasks as assigned by supervisors
Job Requirements
Availability to work nights, weekends, holidays
Good customer service skills and ability to professionally handle stressful situations
Must be organized and able to handle multiple tsks simultaneously
Working knowledge of Office 365 suite recommended
Some knowledge of PC hardware/software recommended
Ability to operate business machines (calculator, computer keyboards, etc.
Ability to repeatedly lift 40-50 pounds
Ability to effectively communicate with customers and managers
Ability to follow directions and complete assignments
Ability to stand and walk for extended periods of time
Ability to walk up and down stairs as needed
Ability to write legibly
Ability to read small type
Ability to work in cold areas
Ability to work hours as scheduled
Consistent and regular attendance
*Internal applicants must have no recent disciplinary or performance related issues.
All interested candidates should submit a resume. Internal candidates can upload a brief personal statement outlining their interest and qualifications for the position.
Pay range for this position is $20.00-21.00 hourly based on experience and credentials.
Binny's offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid parental leave, paid holidays and an employee discount.
**NO RECRUITER INQUIRES
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.
#J-18808-Ljbffr