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This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13262905


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r**IT Support Specialist I**

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rKansas State University

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r****About This Role****

Kansas State University\'s College of Agriculture is looking for two

Academic IT Support Specialists. These positions are vital in providing

comprehensive technical assistance and support to users within the

College of Agriculture across general IT, laboratory, classroom, and

audio/visual technologies. They will play a key role in troubleshooting

and resolving hardware, software, operating system, and IT application

issues for faculty, staff, and students. These positions will ensure

smooth operation of IT services for teaching and learning technologies

across the college.

Duties/Responsibilities

Respond to, troubleshoot, and resolve technical problems for

end-users in a timely manner.

Collaborate with faculty, staff, students, colleagues and vendors to

monitor, design, and evaluate technological needs.

Provide guidance to users on the effective use of IT resources and

applications; create documentation and training materials as needed.

Create and maintain user accounts, including setting up new

employees with necessary IT equipment.

Install, configure, maintain, and troubleshoot computer hardware,

software applications etc.

Participates in designing and upgrading classroom, laboratory, and

other learning space technology.

Perform routine maintenance tasks such as software updates and

system backups.

****About Us****

We\'re proud to be recognized as one of the nation\'s top agriculture

schools. The mission of the College of Agriculture is to advance

agriculture, protect natural resources, increase economic activity, and

improve the lives and livelihoods of all Kansas through education,

research, and outreach. Visit our website to learn more,

[https://www.ag.k-state.edu/](https://apptrkr.com/get_redirect.php?id=6224751&targetURL=https://www.ag.k-state.edu/).

****Worksite Option****

This position is required to be performed **on-site**. Work is performed

on employer premises or designated assignment location.

****What You\'ll Need to Succeed****

Minimum Qualifications

High school diploma and one year of relevant experience.

Preferred Qualifications

Associate\'s degree in information technology, Computer Science, or

a related field; or equivalent experience.

Previous experience in a technical support role or relevant

internships.

Familiarity with common operating systems (e.g., Windows, macOS) and

productivity software (e.g., Microsoft Office).

Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills, with a focus on

customer service.

Basic understanding of networking concepts and hardware components. Familiarity with help desk ticketing systems and remote support

tools.

Ability to transport up to 50 lbs. on occasion

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing

basis without sponsorship

****How to Apply****

Please Submit The Following Documents

Letter of interest Resume Names, phone numbers, and emails of three professional references.

****Screening of Applications Begins****

Screening of applications begins immediately and continues until the

position is filled. For best consideration, please apply by **February

21, 2025.**

****Anticipated Hiring Pay Range****

\$18.27 - \$24.04 hourly (\$38,000 - \$50,000)

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r**To apply, please visit:

[https://careers.k-state.edu/jobs/it-support-specialist-i-manhattan-kansas-united-states](https://apptrkr.com/6224751)**

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