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We're looking for a hands-on IT professional with strong helpdesk experience who's ready to take on more. You will tackle advanced infrastructure projects and step up beyond traditional IT support work, including supporting SaaS applications and enterprise platforms like Jira. Responsibilities Provide day-to-day support for warehouse IT systems (scanners, MDM, security cameras, printers). Troubleshoot and maintain hybrid infrastructure (cloud/on-prem), including servers, storage, and backups. Support LAN/WAN/VPN/Wi-Fi performance and ensure systems meet security and compliance standards. Support and administer SaaS platforms, including Jira. Manage and support MDM tools and Apple device environments, including JAMF. Assist in project delivery and IT infrastructure documentation. Help manage user access, licenses, and hardware/software inventory. Participate in DR testing, change management, and system upgrades. Collaborate with vendors and internal teams to resolve issues and implement improvements. Requirements 3-5+ years in IT support (L2/L3), ideally in a warehouse, logistics, or similar environment. User-facing experience and customer service skills. Solid understanding of Windows Server, O365, AD, networking (Cisco/Meraki), and hybrid environments (Azure). Experience supporting SaaS applications and platforms such as Jira. Hands-on experience with MDM tools (e.g., SOTI, Intune) and JAMF for Apple device management. Familiarity with tools like Zebra, BarTender, and VisiTrak is a plus. Exposure to virtualization, scripting (PowerShell, Bash), and enterprise tools (Intune, GPO, SCCM/MDT). Strong problem-solving skills and a team-first attitude. Certifications (Microsoft, Cisco, CompTIA) are advantageous. Apply today for early consideration. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Franklin Fitch by 2x Sign in to set job alerts for Information Technology Infrastructure Specialist roles. Lake Mills, WI $78,000.00-$82,500.00 1 week ago Madison, WI $50,000.00-$65,000.00 2 weeks ago Fitchburg, WI $100,000.00-$130,000.00 6 days ago Software Engineer III, Embedded Systems/Firmware, Platforms Infrastructure Engineering Madison, WI $141,000.00-$202,000.00 2 weeks ago Madison, WI $130,000.00-$150,000.00 22 hours ago Superintendent - SE Wisconsin (Madison, Burlington, Kenosha, Racine, and Milwaukee) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr