Spindle
Level 1 Support Specialist
Spindle - Chicago, Illinois, United States, 60290
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About the Company
- We are Spindle a Division of Dober, it's nice to meet you! Creativity, development and innovation is the heartbeat of Dober, and we're seeking a strong Level 1 Support Specialistfor our Spindle Team. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their productivity. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently. Position Summary We are looking for a proactive and detail-oriented
Level 1 Support Specialist
to join our team. This entry-level role focuses on efficient triage of technical support tickets and the evaluation of hardware-related support orders for Spindle products. The ideal candidate is a strong communicator with excellent organizational skills and a desire to learn and grow their technical knowledge to support Level 1 issues. Key Responsibilities Efficiently triage incoming technical support tickets to ensure appropriate prioritization and resolution routing. Evaluate and process support orders for Spindle hardware. Provide remote assistance for basic technical hardware and software issues. Accurately identify, document, and address customer issues or questions within defined timelines. Communicate professionally with internal teams and external vendors to resolve or escalate issues as needed. Log all support interactions with thorough documentation of actions taken and solutions provided. Ensure support tickets align with service-level agreements (SLAs) and meet customer expectations. Support a remote and on-site office environment through basic troubleshooting. Maintain excellent customer service standards, using effective communication, time management, and analytical skills. Learn and develop technical knowledge to progressively assist with more Level 1 support tickets. Technical Troubleshooting & Issue Resolution Understand Spindle infrastructure and connectivity concepts to assist in basic issue resolution. Collaborate with Engineering, IT, and Development teams for guidance as needed. Required Qualifications & Experience Basic understanding of electrical systems and components. Strong interpersonal and communication skills with the ability to build rapport across teams. Highly organized with solid analytical and problem-solving abilities. Strong attention to detail and accuracy in daily tasks. Ability to identify issues and contribute to resolution strategies. Proficient in Microsoft Office Suite and Microsoft Operating Systems. Familiarity with ticketing systems for issue tracking (Zendesk preferred). Previous experience in a technical support or helpdesk role is preferred. Preferred Qualifications Education: Bachelor’s degree or equivalent professional experience. Experience with electronics hardware/software is a plus. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology, Administrative, and Customer Service Industries Chemical Manufacturing Referrals increase your chances of interviewing at Spindle by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Child care support Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Support Specialist” roles.
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About the Company
- We are Spindle a Division of Dober, it's nice to meet you! Creativity, development and innovation is the heartbeat of Dober, and we're seeking a strong Level 1 Support Specialistfor our Spindle Team. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their productivity. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently. Position Summary We are looking for a proactive and detail-oriented
Level 1 Support Specialist
to join our team. This entry-level role focuses on efficient triage of technical support tickets and the evaluation of hardware-related support orders for Spindle products. The ideal candidate is a strong communicator with excellent organizational skills and a desire to learn and grow their technical knowledge to support Level 1 issues. Key Responsibilities Efficiently triage incoming technical support tickets to ensure appropriate prioritization and resolution routing. Evaluate and process support orders for Spindle hardware. Provide remote assistance for basic technical hardware and software issues. Accurately identify, document, and address customer issues or questions within defined timelines. Communicate professionally with internal teams and external vendors to resolve or escalate issues as needed. Log all support interactions with thorough documentation of actions taken and solutions provided. Ensure support tickets align with service-level agreements (SLAs) and meet customer expectations. Support a remote and on-site office environment through basic troubleshooting. Maintain excellent customer service standards, using effective communication, time management, and analytical skills. Learn and develop technical knowledge to progressively assist with more Level 1 support tickets. Technical Troubleshooting & Issue Resolution Understand Spindle infrastructure and connectivity concepts to assist in basic issue resolution. Collaborate with Engineering, IT, and Development teams for guidance as needed. Required Qualifications & Experience Basic understanding of electrical systems and components. Strong interpersonal and communication skills with the ability to build rapport across teams. Highly organized with solid analytical and problem-solving abilities. Strong attention to detail and accuracy in daily tasks. Ability to identify issues and contribute to resolution strategies. Proficient in Microsoft Office Suite and Microsoft Operating Systems. Familiarity with ticketing systems for issue tracking (Zendesk preferred). Previous experience in a technical support or helpdesk role is preferred. Preferred Qualifications Education: Bachelor’s degree or equivalent professional experience. Experience with electronics hardware/software is a plus. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology, Administrative, and Customer Service Industries Chemical Manufacturing Referrals increase your chances of interviewing at Spindle by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Child care support Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Support Specialist” roles.
Lisle, IL $50,000.00-$55,000.00 3 weeks ago Oak Park, IL $52,000.00-$68,000.00 1 month ago Chicago, IL $59,084.48-$75,965.76 1 month ago Chicago, IL $100,000.00-$150,000.00 4 days ago Customer Support Product Support Consultant, gTech Ads
Schaumburg, IL $46,800.00-$74,900.00 3 weeks ago TechOps Specialist / IT Support Specialist
Chicago, IL $47,840.00-$47,840.00 6 days ago Chicago, IL $75,965.00-$109,728.00 1 month ago South Barrington, IL $36,000.00-$42,000.00 4 days ago Arlington Heights, IL $49,000.00-$60,000.00 4 months ago Mount Prospect, IL $65,000.00-$75,000.00 2 weeks ago Customer Success and Operations Associate
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Chicago, IL $62,000.00-$74,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr