Resource Informatics Group
IT Support Technician- Junior Level
Resource Informatics Group - Irving, Texas, United States, 75084
Work at Resource Informatics Group
Overview
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Overview
IT Support Technician- Junior Level (Need Locals)
Location: 1-2 days remote, 3 days onsite at Chandler, AZ 85297.
Contract: 6+ months right to hire
Immigration Status: US Citizen Only ((Need Locals))
Customer Interview Process:
Two video interview with eplus and One round with end client + team member- virtual interview
Time zone:
MST - Must be available to work, support, and communicate with PST or EST time zones for occasional collaboration. Additional Requirements: Ability to work overtime and weekends as needed.
Travel:
Occasional travel to remote office locations to support operations may be required (typically
Job Responsibilities As a primary participant in the IT Help Desk operation (ticket managed cases): Diagnose, troubleshoot, and resolve hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required. Serve as a point of contact providing assistance to the user community. Ensure the appropriate solutions are employed and maintained. Coordinate hardware repair activities. New laptop imaging, and deployment Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees. Install operating system security patches and firmware updates, leveraging InTune device management wherever possible. Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general. Travel to remote office locations to support operations may be necessary (typically
Customer Interview Process:
Two video interview with eplus and One round with end client + team member- virtual interview
Time zone:
MST - Must be available to work, support, and communicate with PST or EST time zones for occasional collaboration. Additional Requirements: Ability to work overtime and weekends as needed.
Travel:
Occasional travel to remote office locations to support operations may be required (typically
Job Responsibilities As a primary participant in the IT Help Desk operation (ticket managed cases): Diagnose, troubleshoot, and resolve hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required. Serve as a point of contact providing assistance to the user community. Ensure the appropriate solutions are employed and maintained. Coordinate hardware repair activities. New laptop imaging, and deployment Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees. Install operating system security patches and firmware updates, leveraging InTune device management wherever possible. Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general. Travel to remote office locations to support operations may be necessary (typically