Accor Hotels
Lobby Ambassador
Accor Hotels - Miami, Florida, us, 33222
Work at Accor Hotels
Overview
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Overview
Company Description
Why work for Accor? We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore Accor’s limitless possibilities. Discover the life that awaits at Accor by visiting
https://careers.accor.com/ . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly greeting, using the guest's name when possible.
Thanks guests sincerely and bids them farewell.
Addresses all guest requests, problems, and needs at Rixos Hotels Egypt, focusing on guest satisfaction and finding solutions.
Maintains a professional appearance, including clean uniform, nametags, and personal hygiene, in accordance with company policies.
Attentively listens to guests, handles complaints properly, and provides guest-oriented service.
Coordinates with all departments to ensure smooth communication and service flow.
Follows VIP procedures, greeting VIP guests and bidding them farewell appropriately.
Monitors overall guest satisfaction throughout the day and reports observations to the Guest Relations Supervisor.
Responds to guest inquiries, suggestions, and complaints in writing and verbally.
Participates in training programs and departmental meetings to enhance service quality.
Contributes to environmental protection by minimizing resource consumption, participating in related activities, and following waste management protocols.
Ensures compliance with quality management systems at the hotel.
Performs other duties as assigned by management.
Qualifications
Education:
High school diploma or equivalent.
Experience:
Minimum of 2 years in the hospitality industry.
Language Skills:
Proficiency in English; additional proficiency in Arabic, German, French, or Russian is preferred.
Training:
Participation in relevant seminars and training programs.
Computer Skills:
Knowledge of MS Office and Front Office software (e.g., Fidelio, Opera).
Skills:
Familiarity with guest profiles and customer service orientation.
Additional Information Our team environment fosters a culture of inclusivity and diversity. We are committed to attracting, recruiting, and promoting talent from diverse backgrounds. Specific local or legislative requirements, such as work permits, should be considered as applicable.
#J-18808-Ljbffr
https://careers.accor.com/ . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly greeting, using the guest's name when possible.
Thanks guests sincerely and bids them farewell.
Addresses all guest requests, problems, and needs at Rixos Hotels Egypt, focusing on guest satisfaction and finding solutions.
Maintains a professional appearance, including clean uniform, nametags, and personal hygiene, in accordance with company policies.
Attentively listens to guests, handles complaints properly, and provides guest-oriented service.
Coordinates with all departments to ensure smooth communication and service flow.
Follows VIP procedures, greeting VIP guests and bidding them farewell appropriately.
Monitors overall guest satisfaction throughout the day and reports observations to the Guest Relations Supervisor.
Responds to guest inquiries, suggestions, and complaints in writing and verbally.
Participates in training programs and departmental meetings to enhance service quality.
Contributes to environmental protection by minimizing resource consumption, participating in related activities, and following waste management protocols.
Ensures compliance with quality management systems at the hotel.
Performs other duties as assigned by management.
Qualifications
Education:
High school diploma or equivalent.
Experience:
Minimum of 2 years in the hospitality industry.
Language Skills:
Proficiency in English; additional proficiency in Arabic, German, French, or Russian is preferred.
Training:
Participation in relevant seminars and training programs.
Computer Skills:
Knowledge of MS Office and Front Office software (e.g., Fidelio, Opera).
Skills:
Familiarity with guest profiles and customer service orientation.
Additional Information Our team environment fosters a culture of inclusivity and diversity. We are committed to attracting, recruiting, and promoting talent from diverse backgrounds. Specific local or legislative requirements, such as work permits, should be considered as applicable.
#J-18808-Ljbffr