Smithville School District
Help Desk Support Technician
Smithville School District - Smithville, Missouri, United States, 64089
Work at Smithville School District
Overview
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Overview
Purpose Statement
The job of Help Desk Support Technician is done for the purpose/s of installing, upgrading and configuring workstations within the District; assisting other department staff in resolving issues; setting passwords and security levels, and resolving hardware and network malfunctions.
This job reports to Technology Director.
Essential Functions Adminsters district policies regarding use of computers and data access (e.g. updating virus software, setting passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines. Installs a variety of software applications and hardware (e.g. print drivers, projectos, etc.) for the purpose of ensuring availability for use by District personnel. Interacts with the District network (e.g. connectivity, etc.) for the purpose of installing, configuring and troubleshooting work stations and student Chromebooks. Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails. Performs initial and/or complex software and hardware set-ups (e.g. installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) for the purpose of meeting the computer processing needs of the users. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Responds to requests from department staff and district personnel (e.g. help requests, repairs, training, upgrades, application help, technology problems, etc.) for the purpose of providing information, scheduling appointments and/or referring to alternate resources. Configures, administers, and facilitates AV equipment in Performing Arts Center (PAC) and other locations for performances and school functions as needed to ensure the performances can be concluded. Troubleshoots complex user issues (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment using pertinent software applications; planning and managing projects; preparing and maintaining accurate records.
KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette and pertinent software applications. Ability is required to schedule activities; gather, collate, and/or classify data; and use basic, job-related equipment. Flexibility is required to work with others in awide variety of circumstances; work with data utiliziing defined and similar processes; and operate equipment using standardized methods. Ablity is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions.
Responsibility
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services.
Work Environment
Most duties are performed within the classrooms. The highest standards of conduct and behavior are expected to be carried out by all technology staff to ensure our students are exposed to a positive roll model. The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. This job is performed in a generally clean and healthy environment.
Experience:Job related experience is required.
Education: High school diploma or equivalent.
Required Testing: Post Offer Physical Exam
Clearances: Criminal Justice Fingerprint/Background Clearance
FLSA Status: Non Exempt
Salary Grade: M - Help Desk Technician
2025-2026 Classified Staff Salary Schedule
The job of Help Desk Support Technician is done for the purpose/s of installing, upgrading and configuring workstations within the District; assisting other department staff in resolving issues; setting passwords and security levels, and resolving hardware and network malfunctions.
This job reports to Technology Director.
Essential Functions Adminsters district policies regarding use of computers and data access (e.g. updating virus software, setting passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines. Installs a variety of software applications and hardware (e.g. print drivers, projectos, etc.) for the purpose of ensuring availability for use by District personnel. Interacts with the District network (e.g. connectivity, etc.) for the purpose of installing, configuring and troubleshooting work stations and student Chromebooks. Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails. Performs initial and/or complex software and hardware set-ups (e.g. installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) for the purpose of meeting the computer processing needs of the users. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Responds to requests from department staff and district personnel (e.g. help requests, repairs, training, upgrades, application help, technology problems, etc.) for the purpose of providing information, scheduling appointments and/or referring to alternate resources. Configures, administers, and facilitates AV equipment in Performing Arts Center (PAC) and other locations for performances and school functions as needed to ensure the performances can be concluded. Troubleshoots complex user issues (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment using pertinent software applications; planning and managing projects; preparing and maintaining accurate records.
KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette and pertinent software applications. Ability is required to schedule activities; gather, collate, and/or classify data; and use basic, job-related equipment. Flexibility is required to work with others in awide variety of circumstances; work with data utiliziing defined and similar processes; and operate equipment using standardized methods. Ablity is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions.
Responsibility
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services.
Work Environment
Most duties are performed within the classrooms. The highest standards of conduct and behavior are expected to be carried out by all technology staff to ensure our students are exposed to a positive roll model. The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. This job is performed in a generally clean and healthy environment.
Experience:Job related experience is required.
Education: High school diploma or equivalent.
Required Testing: Post Offer Physical Exam
Clearances: Criminal Justice Fingerprint/Background Clearance
FLSA Status: Non Exempt
Salary Grade: M - Help Desk Technician
2025-2026 Classified Staff Salary Schedule