Bvlgari
Client Care Specialist - Beverly Hills, Rodeo Dr
Bvlgari - Beverly Hills, California, United States, 90211
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Overview
Client Care Specialist - Beverly Hills, Rodeo Dr
Client Care Specialist - Beverly Hills, Rodeo Dr
This range is provided by Bvlgari. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$28.21/hr - $36.90/hr Direct message the job poster from Bvlgari Role: Client Care Specialist BVLGARI North America seeks a ClientCare Specialist for our Beverly Hills Flagship Boutique. This pivotal role enhances customer satisfaction and loyalty by delivering an exceptional service experience to our After-Sales Clients. You will professionally manage the entire service process and collaborate closely with internal teams. This role will report to the Operations Manager. Key Responsibilities: Client Interaction (70%) To ensure effective service delivery, engage with clients using various communication tools, including phone, email, and video conferencing. Educate clients on product care and troubleshooting, recommending tailored services. Manage the entire repair process to ensure seamless logistics and consistent client updates. Collaborate with client advisors to update service practices and create new sales opportunities while providing feedback to the merchandising team. Administrative Responsibilities Coordinate repair management with our National Service Center and local service providers. Update and maintain SAP with information on Spare Parts inventory and Repair Orders. Manage estimates, confirmations, and update workflow to optimize logistics and client communication. Ideal Candidate: Demonstrates a client-centric approach and empathy in all interactions. Possesses excellent communication skills in English, both written and verbal. Capable of managing pressure and resolving challenging client scenarios positively. Experienced in luxury settings and familiar with SAP and Salesforce preferred. What We Offer: A competitive total compensation package, including comprehensive benefits, 401(k) eligibility, and paid time off. Additional Information for Internal LVMH Candidates: We encourage LVMH group members interested in advancing their careers to discuss their aspirations with their direct manager or HR Business Partner. Join us at BVLGARI for an opportunity to grow within a company committed to diversity and excellence. Equal Opportunity Employer Statement: BVLGARI is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected class. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Customer Service, and Consulting Industries Retail Luxury Goods and Jewelry, Retail, and Hospitality Referrals increase your chances of interviewing at Bvlgari by 2x Inferred from the description for this job
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Client Care Specialist - Beverly Hills, Rodeo Dr
This range is provided by Bvlgari. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$28.21/hr - $36.90/hr Direct message the job poster from Bvlgari Role: Client Care Specialist BVLGARI North America seeks a ClientCare Specialist for our Beverly Hills Flagship Boutique. This pivotal role enhances customer satisfaction and loyalty by delivering an exceptional service experience to our After-Sales Clients. You will professionally manage the entire service process and collaborate closely with internal teams. This role will report to the Operations Manager. Key Responsibilities: Client Interaction (70%) To ensure effective service delivery, engage with clients using various communication tools, including phone, email, and video conferencing. Educate clients on product care and troubleshooting, recommending tailored services. Manage the entire repair process to ensure seamless logistics and consistent client updates. Collaborate with client advisors to update service practices and create new sales opportunities while providing feedback to the merchandising team. Administrative Responsibilities Coordinate repair management with our National Service Center and local service providers. Update and maintain SAP with information on Spare Parts inventory and Repair Orders. Manage estimates, confirmations, and update workflow to optimize logistics and client communication. Ideal Candidate: Demonstrates a client-centric approach and empathy in all interactions. Possesses excellent communication skills in English, both written and verbal. Capable of managing pressure and resolving challenging client scenarios positively. Experienced in luxury settings and familiar with SAP and Salesforce preferred. What We Offer: A competitive total compensation package, including comprehensive benefits, 401(k) eligibility, and paid time off. Additional Information for Internal LVMH Candidates: We encourage LVMH group members interested in advancing their careers to discuss their aspirations with their direct manager or HR Business Partner. Join us at BVLGARI for an opportunity to grow within a company committed to diversity and excellence. Equal Opportunity Employer Statement: BVLGARI is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected class. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Customer Service, and Consulting Industries Retail Luxury Goods and Jewelry, Retail, and Hospitality Referrals increase your chances of interviewing at Bvlgari by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified about new Customer Service Specialist jobs in
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