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Direct message the job poster from All Lines Technology Manager of Staffing and Recruiting Services @ All Lines Technology

All Lines Technology is seeking a

Customer Relation Management Administrator

in Warrendale. The

Microsoft Dynamics Administrator

will manage and optimize CRM tools to enhance customer relationship management processes and oversee the coordination of staff involved in business systems, computer operations, and programming to ensure efficient and effective computer resources for users. Essential Duties and Responsibilities: Team Coordination:

Assign tasks and schedule workflows to ensure timely project completion. System Performance Monitoring:

Track performance metrics such as transaction rates, response times, and processing volumes to maintain system efficiency. Problem Resolution:

Analyze issues and system capabilities to develop solutions for improved procedures, communication, information flow, management reporting, and operational efficiency. Staff Training:

Oversee training programs or personally train staff in the operation of information equipment. Program Management:

Work with programming personnel to supervise testing of new and revised programs and procedures. Data Systems Oversight:

Manage evaluation, development, and maintenance of data systems. System Requirements Identification:

Identify system needs and oversee creation of new and revised program instructions, monitoring their operational impacts. Error Management:

Guide operators in locating and resolving error conditions, making minor program and input data revisions as necessary. Maintenance Coordination:

Notify programming and maintenance personnel if errors or failures cannot be resolved internally. Schedule Adjustment:

Modify operating schedules to accommodate delays. Reporting:

Prepare review records and reports on production, operations, and downtime. Quality Control:

Recommend changes in programs, routines, and quality standards. Stakeholder Collaboration:

Engage with department heads, managers, vendors, and others to resolve issues. Resource Development:

Develop computer information resources, ensuring data security, strategic computing, and disaster recovery. Technology Recommendations:

Present hardware, software, and telecommunication equipment purchase and installation recommendations to management. Technology Awareness:

Stay informed about technological advancements. CRM Tools Management:

Manage and optimize Microsoft Dynamics to improve customer relationship management processes. Qualifications: Experience:

Minimum of 5 years in data processing, system analysis, design, and operations; 7 years preferred. At least 3 years of supervisory experience is preferred. Skills: Expertise in programming and systems analysis. Strong analytical skills for problem solving and interpreting instructions. Proficiency in project management for planning and executing projects of various sizes. Excellent verbal, written, analytical, and interpersonal skills. Leadership abilities as a creative and competent team builder. Proficiency in CRM tools, particularly Microsoft Dynamics, including experience in implementing and managing CRM projects such as sales automation and marketing campaigns. Daylight shift – Monday through Friday Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting Referrals increase your chances of interviewing at All Lines Technology by 2x. Note:

This job posting appears active; no indication of expiration is present.

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