Diverse Lynx
NOC Ops Representative (Level 1)
Diverse Lynx - Charlotte, North Carolina, United States, 28245
Work at Diverse Lynx
Overview
- View job
Overview
NOC Ops Representative (Level 1)
Remote
What are the top skills required for this role?
1. 1-3 years of experience in a NOC environment
2. Understanding of data center hardware
3. Must have a professional demeanour and be able to effectively work with external customers, vendors, and staff
4. Ability to work under pressure and handle conflicting priorities
5. Must be reliable and dependable - proven attendance/punctuality, consistent performance
Job Description/ Responsibilities
The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from The Clearing House are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.
Essential Functions and Responsibilities: • Assist in the administration of the system by using pre-determined commands and instructions, Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day • Monitor all aspects of the network processing and file exchange schedules for all Clearing House products • As required, identify, investigate, track, escalate, resolve, and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues • Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and Client Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP. • As requested, assist customer participants with the set-up of testing communications applications • Provide coverage for 24/7 Computer Network Operations Center
Additional Information: (Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.)
Total Team size is 9 for NOC Support. This role is NOC Ops Rep (level 1).
Candidate should be ready to work in night shift & weekends
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Remote
What are the top skills required for this role?
1. 1-3 years of experience in a NOC environment
2. Understanding of data center hardware
3. Must have a professional demeanour and be able to effectively work with external customers, vendors, and staff
4. Ability to work under pressure and handle conflicting priorities
5. Must be reliable and dependable - proven attendance/punctuality, consistent performance
Job Description/ Responsibilities
The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from The Clearing House are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.
Essential Functions and Responsibilities: • Assist in the administration of the system by using pre-determined commands and instructions, Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day • Monitor all aspects of the network processing and file exchange schedules for all Clearing House products • As required, identify, investigate, track, escalate, resolve, and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues • Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and Client Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP. • As requested, assist customer participants with the set-up of testing communications applications • Provide coverage for 24/7 Computer Network Operations Center
Additional Information: (Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.)
Total Team size is 9 for NOC Support. This role is NOC Ops Rep (level 1).
Candidate should be ready to work in night shift & weekends
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.