Full-Time Customer Service Representative (CSR)
Canyon Plumbing & Heating - Boulder, Colorado, United States, 80301
Work at Canyon Plumbing & Heating
Overview
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Overview
Full-Time, 8:00 AM - 12:00 PM Compensation:
$20-26 per hour (based on experience)
Job Summary: Canyone Plumbing & Heating is seeking a professional, detail-oriented
Customer Service Representative (CSR)
to join our team! The CSR will work closely under the direction of our Dispatcher/Office Manager to support scheduling, customer communication, and office operations. The ideal candidate is organized, dependable, and passionate about delivering excellent customer service.
Responsibilities: Answer incoming phone calls and emails promptly and professionally, Phone and email etiquette is a requirement. Book service appointments based on dispatcher guidance and technician availability. Perform appointment confirmations and customer follow-ups. Accurately enter and update customer information in our system. Assist the Dispatcher/Office Manager with scheduling adjustments, reschedules, and customer updates. Resolve minor customer concerns or escalate issues to the Dispatcher/Office Manager when necessary. Complete light office tasks such as filing, data entry, and document preparation. Maintain a positive and courteous attitude with customers, technicians, and coworkers. Follow company policies and procedures and support office goals. Skills and Requirements:
Strong attention to detail and ability to follow direction carefully. Excellent communication and telephone skills. Professional, positive attitude and willingness to be a team player. Basic computer literacy, including Microsoft Office (Word, Excel, Outlook). Ability to multi-task and work in a fast-paced environment. Prior administrative, office, and/or call center experience required. Experience with HouseCall Pro & Grasshopper software is a plus but not required. Dispatching experience is a plus. Ability to commute to Boulder office. Why Work with Us?
Competitive hourly pay Friendly and supportive team environment Opportunity to grow your career within a respected plumbing company Hands-on training and mentorship Locally owned and operated