Market Service Director New York (, NJ, United States)
GE HealthCare - , NJ, United States
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Overview
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Job Description Summary
Responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities include maintaining, repairing, and refurbishing sold or existing products. The role encompasses all types of maintenance services (preventive and remedial), managing maintenance facilities, and overseeing field services engineering. The position influences budgets and operating plans and operates within established policies. It collaborates with cross-functional teams and has autonomy within its operational area, potentially impacting a small business unit or a segment within a larger business. High evaluative judgment and operational acumen are essential for success.
Roles and Responsibilities
- Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns related to support services within the assigned region or product line.
- Establish and maintain ongoing technical and business support relationships with customers in the designated geographic region or coverage area.
- Manage a team of senior professionals, attracting and retaining talent, and influence policy within the area of responsibility.
- Interpret business challenges and recommend best practices to improve products, processes, or services, utilizing industry trend knowledge.
- Lead teams in finding creative solutions within complex manufacturing processes, employing sophisticated operational or engineering techniques.
- Lead functional teams or projects, communicate complex messages, and negotiate with internal and external stakeholders to achieve objectives.
Required Qualifications
- For roles outside the USA: Significant experience in Services & Customer Service Management, with knowledge comparable to a Master's degree or relevant experience.
- For roles in the USA: Master's degree or a high school diploma/GED with at least 6 years of relevant experience.
Desired Characteristics
- Strong communication, interpersonal, and leadership skills.
- Ability to analyze problems, lead programs/projects, and execute initiatives effectively.
- Established project management skills.
Additional Information
Salary range in the U.S.: $154,400 - $231,600 annually, with compensation influenced by skills, experience, and location. GE HealthCare offers comprehensive benefits and performance incentives. The company is an Equal Opportunity Employer and requires legal authorization to work in the U.S. Additionally, COVID-19 vaccination policies may apply based on customer requirements.
Job Details
- Seniority level: Director
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitals and Healthcare