Legacy Community Health
Call Center- Bilingual- Patient Access Specialist
Legacy Community Health - Houston, Texas, United States, 77246
Work at Legacy Community Health
Overview
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Overview
Benefits
We Offer Outstanding Benefits:
Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Join Our Mission to Drive Healthy Change in Communities
About the Position
Step into a pivotal role as a Patient Access Specialist at Legacy Community Health, where innovation meets empathy in the art of communication. As a cornerstone of our call center team located in vibrant Houston, TX, you will be the vital connection for patients navigating their healthcare journey. Your mission? To create an exceptional contact experience by scheduling appointments, dispensing information, and being the reassuring voice our community needs. Key Responsibilities
Engage with callers/patients with professionalism and warmth through phone and digital communication channels. Facilitate appointment scheduling and respond to patient inquiries with precision and clarity. Deliver a stellar contact experience as the first point of contact for Legacy's mission-driven care. Participate in ongoing training to expand knowledge and adapt to new healthcare protocols. Collaborate with clinical and administrative teams to ensure a seamless information flow and patient service. Maintain accurate and confidential patient records through proficient data-entry tasks. Qualifications and Skills
High school diploma or equivalent required. Bilingual proficiency in English/Spanish strongly preferred—capable of translating and interpreting effectively. Previous experience as a Medical Assistant or in a clinical office support role is a plus. Customer service-oriented mindset with an articulate, pleasant phone demeanor. Demonstrated ability to manage multiple conversations and tasks simultaneously. Strong verbal and written communication skills with robust grammatical knowledge. Proven data-entry accuracy and familiarity with MS Windows, Email, and electronic forms. Competency in basic mathematics and effective filing skills. Prior experience in patient scheduling and a solid understanding of medical terminology are advantageous. Punctuality and reliability with minimal absenteeism. About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. Core Employee Expectations
At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all. Apply today in less than 3 minutes using your phone, tablet, or computer!
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We Offer Outstanding Benefits:
Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Join Our Mission to Drive Healthy Change in Communities
About the Position
Step into a pivotal role as a Patient Access Specialist at Legacy Community Health, where innovation meets empathy in the art of communication. As a cornerstone of our call center team located in vibrant Houston, TX, you will be the vital connection for patients navigating their healthcare journey. Your mission? To create an exceptional contact experience by scheduling appointments, dispensing information, and being the reassuring voice our community needs. Key Responsibilities
Engage with callers/patients with professionalism and warmth through phone and digital communication channels. Facilitate appointment scheduling and respond to patient inquiries with precision and clarity. Deliver a stellar contact experience as the first point of contact for Legacy's mission-driven care. Participate in ongoing training to expand knowledge and adapt to new healthcare protocols. Collaborate with clinical and administrative teams to ensure a seamless information flow and patient service. Maintain accurate and confidential patient records through proficient data-entry tasks. Qualifications and Skills
High school diploma or equivalent required. Bilingual proficiency in English/Spanish strongly preferred—capable of translating and interpreting effectively. Previous experience as a Medical Assistant or in a clinical office support role is a plus. Customer service-oriented mindset with an articulate, pleasant phone demeanor. Demonstrated ability to manage multiple conversations and tasks simultaneously. Strong verbal and written communication skills with robust grammatical knowledge. Proven data-entry accuracy and familiarity with MS Windows, Email, and electronic forms. Competency in basic mathematics and effective filing skills. Prior experience in patient scheduling and a solid understanding of medical terminology are advantageous. Punctuality and reliability with minimal absenteeism. About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. Core Employee Expectations
At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all. Apply today in less than 3 minutes using your phone, tablet, or computer!
#J-18808-Ljbffr