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JOB SUMMARY: Responsible for managing the intake and discovery of initiatives across all Digital pillars. Collaborate with leadership to manage scope, understand business cases and relevant scoping documentation, as well as monitor key performance metrics, supporting the overall Digital portfolio. Contribute to regular portfolio status reporting, ensure measurement plans are in place to monitor and report on key performance metrics for the Digital portfolio. Assist in communicating next steps on efforts that enter the Demand request process.

DUTIES & RESPONSIBILITIES:

• Work with business and Digital Experience stakeholders to build measurement plans and ensure regular measurement cadence is maintained and communicated across appropriate departments across the organization.
• Support intake and discovery of initiatives across all Digital portfolios, coordinating with business stakeholders to complete project intake scoping documents.
• Draft communication to stakeholders on intake decisions and next steps.
• Analyze strategic alignment of new initiatives.
• Support launch and future maintenance of Digital portfolio dashboard.
• Coordinate with Digital PMO and various Digital teams to assign resourcing to approved initiatives.
• Support portfolio readouts by pulling together regular portfolio status reporting.
• Maintain end to end view of ongoing initiatives with metrics on performance against business case KPIs.
• Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion.
• Identify, manage, and escalate risks and roadblocks within the Digital portfolio.
• Conduct cost benefit analysis and build business case metrics (financial and experience) to seek financial approval for solution implementation.
• Lead or participate in projects as needed by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
• Create and maintain project schedules as needed by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
• Various travel commitment may be required based on current demand/project scope.
• Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Bachelor's Degree in information technology, business administration, hotel management or related field of study

EXPERIENCE:

• Minimum 3 years of experience in business process design or requirement gathering and translating business requirements for development, using Agile and/or Waterfall methodologies experience.
• Travel or hospitality web/reservation system experience is a benefit.

COMPETENCIES/SKILLS:

• Understanding of applications such as Microsoft Suite, SmartSheet, LucidChart, JIRA, and other project management tools.
• Ability to deal effectively with multiple priorities under tight deadlines by setting the appropriate expectations.
• Strong written and oral communication skills.