Ensign Services
Telco Tier 1 Support
Ensign Services - Dallas, Texas, United States, 75215
Work at Ensign Services
Overview
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Overview
Why Ensign?
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 350 facilities in the long term care continuum that employ over 48,000 employees.
ESI is known as the "Service Center" and it provides the facilities and leaders it serves with necessary "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!
Qualifications: General understanding of telecommunications The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success. Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email Up to 25% travel required. Demonstrate knowledge in telecommunication network design and Telco. Technical and project management understanding to monitor and control communications systems performance. Customer service and performance driven. Ability to work effectively with team members of all levels.
Additional Information
Salary:
Hourly position $20-$22/hour depending on experience
Location:
On-site at the Dallas Service Center (this role is not hybrid or remote)
What You'll Receive In Return
As part of the Ensign Services family, you'll enjoy many perks including but not limited to: excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and not to mention- opportunities for professional growth and advancement.
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 350 facilities in the long term care continuum that employ over 48,000 employees.
ESI is known as the "Service Center" and it provides the facilities and leaders it serves with necessary "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!
Qualifications: General understanding of telecommunications The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success. Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email Up to 25% travel required. Demonstrate knowledge in telecommunication network design and Telco. Technical and project management understanding to monitor and control communications systems performance. Customer service and performance driven. Ability to work effectively with team members of all levels.
Additional Information
Salary:
Hourly position $20-$22/hour depending on experience
Location:
On-site at the Dallas Service Center (this role is not hybrid or remote)
What You'll Receive In Return
As part of the Ensign Services family, you'll enjoy many perks including but not limited to: excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and not to mention- opportunities for professional growth and advancement.