Regional Support Manager - New England
Nova Biomedical - Boston, Massachusetts, us, 02298
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Overview
Regional Support Manager - New England
role at
Nova Biomedical . Nova Biomedical is hiring a Regional Support Manager (New England) responsible for managing our Field Support Team in the New England area, including MA, VT, NH, CT, RI, ME. The role involves growing, developing, and leading a team of Field Support Specialists and Regional Training Specialists who train clinicians and support hospital critical care blood gas analyzers and biotechnology chemistry analyzers. The manager will oversee activities such as installation, training, emergency service, and preventive maintenance of diagnostic instrumentation in clinical and biotechnology markets. Responsibilities Include
Regional management of Field Service Reports Regional management of Training Specialists Inventory management and control Expense control and revenue generation Performance metrics and reviews Customer visits and problem account management Onsite technical consulting for FSSs Weekend on-call rotation Budget management including pay plans, hiring, revenue, and expenses Qualifications
Clinical lab experience preferred Leadership and management skills for field service personnel Background in Medical Technology, Nursing, Respiratory Therapy, or Electronics preferred Strong communication, teaching, and interpersonal skills Regional travel required with valid driver's license and good driving record Ability to travel extensively by car or plane Prolonged standing or sitting ability Minimum 3 years of Service Management experience preferred Skills and Competencies
Interpersonal, problem-solving, and management skills Customer-first attitude Knowledge of Nova products Technical repair skills Computer proficiency At Nova Biomedical, we value mutual respect, honesty, and integrity. Our workplace fosters a family-like environment, with one-third of employees with over 10 years of service. Benefits include medical plans, tuition reimbursement, 401K matching, and scholarships for employees' children. Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industry: Medical Device
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