RiseBoro Community Partnership
IT Support Specialist (47267)
RiseBoro Community Partnership - New York, New York, us, 10261
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IT Support Specialist (47267)
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RiseBoro Community Partnership
Organizational Overview RiseBoro Community Partnership is a comprehensive agency serving underserved communities in New York City. Since 1973, they have collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs include housing, senior services, healthcare, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods. Description RiseBoro’s mission is to empower communities to thrive regardless of the odds. They aim for a city where zip codes do not determine health outcomes, housing stability, or economic power. If you're interested, consider joining the RiseBoro community. Position Details Schedule:
Monday - Friday, 9:00 am - 5:00 pm Pay:
$28.84 - $31.25 per hour Roles, Responsibilities, and Essential Duties: Install, configure, and troubleshoot desktop and laptop hardware, peripherals, operating systems, and business software. Serve as the primary contact for internal support and IT operations. Troubleshoot, analyze, resolve, and document technical problems and resolutions. Manage hardware and software inventory. Administer Microsoft Exchange 365 and Active Directory. Assist with IT projects, including system implementations and upgrades. Apply analytical skills to solve complex technical issues and suggest solutions. Establish effective working relationships with staff, vendors, and IT partners. Manage onboarding and off-boarding tasks for employees. Provide technical support locally and remotely. Document operational processes to maintain the knowledge base. Perform other related duties as required. Required Skills and Qualifications: Proficiency in Microsoft O365, Windows 10, Active Directory, Azure AD, Group Policy, Office System Center Endpoint Protection, VPN. Basic knowledge of LAN/WAN and wireless networks. Experience with desktops, laptops, smartphones, printers, and scanners. Ability to manage multiple priorities and adapt to organizational needs. Effective communication of technical issues both orally and in writing. Experience with software/hardware configuration, deployment, and systems administration. Monitoring server usage, internet outages, and support queues. Strong troubleshooting skills. Ability to work independently and in a team. Problem-solving skills and quick learning ability. Ability to lift up to 25 lbs. Proficiency with rollouts, migrations, and upgrades. Skills, Knowledge & Abilities: High school diploma or equivalent. At least 2 years of IT helpdesk support experience in a professional environment. Equal Employment Opportunity (EEO) Policy: RiseBoro provides equal employment opportunities without discrimination based on race, color, age, creed, religion, national origin, citizenship, political or union affiliation, marital status, sex, sexual orientation, gender identity, familial status, genetic information, disability, veteran status, or other protected characteristics. Reasonable accommodations are available upon request.
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IT Support Specialist (47267)
role at
RiseBoro Community Partnership
Organizational Overview RiseBoro Community Partnership is a comprehensive agency serving underserved communities in New York City. Since 1973, they have collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs include housing, senior services, healthcare, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods. Description RiseBoro’s mission is to empower communities to thrive regardless of the odds. They aim for a city where zip codes do not determine health outcomes, housing stability, or economic power. If you're interested, consider joining the RiseBoro community. Position Details Schedule:
Monday - Friday, 9:00 am - 5:00 pm Pay:
$28.84 - $31.25 per hour Roles, Responsibilities, and Essential Duties: Install, configure, and troubleshoot desktop and laptop hardware, peripherals, operating systems, and business software. Serve as the primary contact for internal support and IT operations. Troubleshoot, analyze, resolve, and document technical problems and resolutions. Manage hardware and software inventory. Administer Microsoft Exchange 365 and Active Directory. Assist with IT projects, including system implementations and upgrades. Apply analytical skills to solve complex technical issues and suggest solutions. Establish effective working relationships with staff, vendors, and IT partners. Manage onboarding and off-boarding tasks for employees. Provide technical support locally and remotely. Document operational processes to maintain the knowledge base. Perform other related duties as required. Required Skills and Qualifications: Proficiency in Microsoft O365, Windows 10, Active Directory, Azure AD, Group Policy, Office System Center Endpoint Protection, VPN. Basic knowledge of LAN/WAN and wireless networks. Experience with desktops, laptops, smartphones, printers, and scanners. Ability to manage multiple priorities and adapt to organizational needs. Effective communication of technical issues both orally and in writing. Experience with software/hardware configuration, deployment, and systems administration. Monitoring server usage, internet outages, and support queues. Strong troubleshooting skills. Ability to work independently and in a team. Problem-solving skills and quick learning ability. Ability to lift up to 25 lbs. Proficiency with rollouts, migrations, and upgrades. Skills, Knowledge & Abilities: High school diploma or equivalent. At least 2 years of IT helpdesk support experience in a professional environment. Equal Employment Opportunity (EEO) Policy: RiseBoro provides equal employment opportunities without discrimination based on race, color, age, creed, religion, national origin, citizenship, political or union affiliation, marital status, sex, sexual orientation, gender identity, familial status, genetic information, disability, veteran status, or other protected characteristics. Reasonable accommodations are available upon request.
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