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Job Description: Primary Function of this Position: This position's primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to develop and deploy new SFDC based solutions. Roles and Responsibilities: Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support, and Customer Support. Engage with the existing SFDC Center of Excellence to represent projects and enhancements affecting the Service Organization. Work with existing SFDC Architects to implement SFDC Service functionality. Interface on a day-to-day basis with other analysts, business users, super users, and IT team members to support business operations and drive change management. Perform configuration/system changes to meet business requirements as needed. Ensure proper level of testing and documentation is completed for all work. Lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects. Competency Requirements: Competency is based on education, training, skills, and experience. In order to adequately perform the responsibilities of this position, the individual must: Bachelor's or undergraduate degree in Computer Science, Information Systems, or equivalent experience. 5-8 years of experience in supporting Field Service and Customer Support Business Functions. Supporting users in a medical device company is desirable. 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management, and/or Call Center. Possess a strong business and customer/client focus. Experience and knowledge of Salesforce.com and SAP integration. Ability to interact and influence a variety of users and senior management. Ability to work independently and manage projects independently. Ability to work directly with and manage consultants. Experience with a deep understanding of IT Applications and Technology. Strong problem-solving and analytical capabilities. Excellent written and verbal communication skills. Very strong collaboration, negotiation, and influence capability required.

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