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Job DescriptionCetera is currently seeking a Senior Operations Professional for our Brokerage Operations team located in Des Moines, IA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period and continued success of candidate and job needs.Core Responsibilities:Provide high-level operational, customer service, and administrative support in our department. Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process. Perform research as requested on customer accounts.Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.Comply with processes and procedures of the team and any regulatory requirements.Handle more complex processingCan train and mentor other Operations ProfessionalsKnow how to access written supervisory procedures (WSPs) for the teams and processes you support.Other duties as assigned. Required Knowledge, Skills, and Abilities:Ability to multi-taskFlexible and adaptable to changeStrong communication and organizational skillsPositive role model to colleaguesHighly responsive to coaching and trainingIndependent; able to work and resolve complex issues with minimal guidanceAbility to learn quickly and multi-task effectively in a fast-paced environmentTeam player attitudeEnergetic and results-orientedDesired Knowledge, Skills, and Abilities:Previous experience in the Finance industryBachelor's degreeSeries 99, 6, or 7 licensedDemonstrated experience delivering excellent problem resolution, organizational and follow-up skillsAbility to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. Minimum Required Education & Experience: High School Diploma or GED1 year's applicable experience1 years of experience with MS Office toolsLicensing (if applicable)Travel Requirements: No Travel RequiredAbout UsWhat we give you in return:Not many teams can say that they support people's dreams coming to life... We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.About Cetera Financial Group:Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology."Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.Agencies please note: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.