Warranty Administrator
Wabtec - Kansas City, Missouri, United States, 64101![Wabtec](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Wabtec
Overview
- Apply
Overview
Compensation:$20-$25 an hourAvailable Shift:1st shift: 8am to 5pm (some flexibility)Location:
8701 Elwood Ave. Kansas City, MOBenefits include, but not limited to:MedicalDentalVision401k (match)Paid Time OffPaid HolidaysTuition ReimbursementUniform AllowanceAll supplies/tools providedAnd moreWabtec is looking for an experienced Warranty Administrator with an emphasis on heavy equipment, ATV, motorcycle and/or military warranty experience. Administrator is required to work in office, this is not a remote opportunity.Experience3-5+ years in customer service, billing, warranty or other relevant work experience2+ years working with a CRM – SalesForce, Microsoft Dynamics or similar2+ years working with an MRP or ERP is preferred2+ years of Dealer management systemsTechnical SkillsProficient in Microsoft Office – Word, Excel, PowerPoint, Outlook, etc.Ability to operate a wide variety of standard office equipment, such as a computer and keyboard, printer, calculator, telephone, FAX, photocopier, etc.Internet savvyBehavioral AttributesMust be accountable, reliable, dependable, and responsibleExcellent interpersonal, verbal & written communication skillsHighly developed organizational skills and ability to effectively self-manage tasksExceptional customer service attributesAbility to communicate effectively to different types of individuals within the organizationAbility to demonstrate teamworkWhat will your typical day look like?Register warranty into vendors systemsMap the warranty process for each OEM and warranty vendorWork closely with Technicians and Service department on a daily basisFollow up with other inter-company departments on open issuesIncorporate Shuttlewagon’s Guiding Principles into daily activitiesPerforms other duties as assignedWhat about the physical demands of the job?Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).Who will you be working with?Shuttlewagon, a Wabtec Company is looking for an Warranty Administrator. The Warranty Administrator plays a vital role in supporting the Shuttlewagon Aftersales Department in providing exceptional customer service and assisting with key elements of daily business objectives. This role will perform various administrative tasks with extreme accuracy and attention to detail.How will you make a difference?As a member of the Shuttlewagon Team, you will be responsible for performing a wide range of administrative and office support duties associated with Rail Car Mover (RCM) warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Warranty Administrator coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.What do we want to know about you?EducationAssociates degree or equivalent combination of education and experience required