Customer Service Carwash - Super Clean Carwash
STRAUCH & COMPANY - Oakley, California, United States, 94561
Work at STRAUCH & COMPANY
Overview
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Overview
Job Location Laurel AMPM - Oakley, CA
Position Type Part Time
Education Level High School
Job Shift Any
Job Category Retail
Description
Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible toensure a high degree of customer satisfaction. Maintain a clean and safe facility.
Pay: $18.50/hr plus bi weekly commission
Qualifications
POSSIBLE ESSENTIAL FUNCTIONS: Greeting customer with a smile, eye contact, and hello. Building customer loyalty Up selling and meeting customers needs Ending customer transaction with a "thank you, come again" Respondingto emergency situations and performs all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual. Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards. Collecting payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling. Interactingpositively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment. Communicatingeffectively and positively both face to face and using the phone. Understand written and oral instructions. Preparingfast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes. Must adhere to company standards regarding sanitation, refrigeration and cooking; Responsible for all cash, merchandising and equipment at the facility during assigned shift. As necessary, instructingcustomers how to use self-serve equipment. Preparingrequired reports to account for all funds and products sold at the facility during assigned shift. Taking inventory of items, counts • money and balances reports in accordance with Company policy. Operatingand maintainingfacility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment. Stocking all shelves, including walk-ins, with merchandise. Maintaining time record each week to accurately indicate the hours personally worked. Maintainingassigned "PRIDE" areas.
Scope:
Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service.
Working Conditions:
Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes.Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.
Physical requirements: Must have the ability to lift at least 25 pounds. Must be able to work outside during all seasons (summer heat, wintercold and rain) Must be able to work in a fast paced environment while maintaining a high energy level.
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