ServiceNow Legal Service Architect (ServiceNow LSD module) || Bot...
AppLab Systems, Inc - Princeton, New Jersey, us, 08543
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ServiceNow Legal Service Architect (ServiceNow LSD module)
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AppLab Systems, Inc . Job Details
Location:
Bothell, WA / Atlanta, GA (day1 onsite) Mode:
Contract, Long Term Job Description
Seeking an experienced ServiceNow Legal Service Architect with expertise in LSD module to plan, implement, and manage end-to-end projects, develop solutions aligned with customer requirements, and customize the ServiceNow LSD platform for legal teams. The role involves working with legal, IT, and end-user teams to ensure successful deployment and support, designing automated workflows, providing user training, and tracking KPIs to measure effectiveness. Knowledge of legal terminology and prior experience in law firms or legal departments are preferred. Required Skills and Qualifications
Understanding of legal processes: contract management, legal requests, matter management Experience integrating legal service delivery with third-party applications Excellent communication, documentation, and interpersonal skills Proficiency with Microsoft Visio and Excel reporting Strong client-focused customer service skills Ability to work with diverse stakeholders and communicate technical info effectively Basic understanding of ServiceNow ITSM processes Hands-on experience with ServiceNow platform administration or development (highly desirable) Certification in ServiceNow Legal Service Delivery (a plus) Roles and Responsibilities
Manage end-to-end ServiceNow LSD projects Develop solutions that meet business needs and follow best practices Configure and customize ServiceNow LSD platform to organizational needs Collaborate with legal, IT, and end-users for successful implementation Design workflows to automate legal processes Train and support end-users Monitor KPIs to evaluate service delivery effectiveness Knowledge of legal terminology is a plus Prior experience in law firms or legal departments is preferable. Thanks and Regards, Saurav Kumar APPLAB Systems
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