Alexander Technology Group
Desktop Engineer
Alexander Technology Group - Lexington, Massachusetts, United States, 02173
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Overview
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Desktop Engineer
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Alexander Technology Group Join to apply for the
Desktop Engineer
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Alexander Technology Group We are seeking a highly motivated and experienced Desktop Support Engineer to join our growing IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation of their desktop systems and related peripherals. Experience in an FDA-regulated environment is highly desirable. You will troubleshoot hardware and software issues, install and configure software, and provide excellent customer service. This position requires being on-site 4 days a week in Lexington, MA
Key Responsibilities
End-User Support:
Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals. Assist users with password resets and account management.
Software Installation And Configuration
Install and configure operating systems, applications, and other software. Manage software licenses and updates. Ensure software compliance with company policies and regulatory requirements.
Hardware Maintenance And Repair
Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards. Coordinate with vendors for warranty repairs and replacements.
Documentation And Asset Management
Maintain accurate records of hardware and software inventory. Document troubleshooting steps and solutions in a knowledge base. Assist with the procurement and deployment of new hardware and software.
Compliance Within a Regulated Environment
Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11). Assist in audits related to desktop systems and user access. Other duties as assigned.
Qualifications
Education: Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor's degree preferred. Experience: 3+ years of experience as a Desktop Support Engineer. Industry Knowledge: Experience working in a regulated environment, preferably within the pharmaceutical, biotech, or medical device industry with familiarity with FDA 21 CFR Part 11 and other relevant regulations. Technical Skills: Strong knowledge of Windows operating systems (Windows 10/11, Mac OS is a plus). Proficiency in installing and troubleshooting software applications. Familiarity with AD/Azure AD, Intune including AutoPilot, O365 Applications, Okta, Jamf & Zoom Workplace. Experience with ticketing systems (FreshService). Experience managing support escalations with 3rd parties including HP and Lenovo. Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Certifications:
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Interested candidates please respond with your resume to ncoppolo@alexandertg.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Alexander Technology Group by 2x Get notified about new Desktop Engineer jobs in
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Desktop Engineer
role at
Alexander Technology Group Join to apply for the
Desktop Engineer
role at
Alexander Technology Group We are seeking a highly motivated and experienced Desktop Support Engineer to join our growing IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation of their desktop systems and related peripherals. Experience in an FDA-regulated environment is highly desirable. You will troubleshoot hardware and software issues, install and configure software, and provide excellent customer service. This position requires being on-site 4 days a week in Lexington, MA
Key Responsibilities
End-User Support:
Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals. Assist users with password resets and account management.
Software Installation And Configuration
Install and configure operating systems, applications, and other software. Manage software licenses and updates. Ensure software compliance with company policies and regulatory requirements.
Hardware Maintenance And Repair
Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards. Coordinate with vendors for warranty repairs and replacements.
Documentation And Asset Management
Maintain accurate records of hardware and software inventory. Document troubleshooting steps and solutions in a knowledge base. Assist with the procurement and deployment of new hardware and software.
Compliance Within a Regulated Environment
Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11). Assist in audits related to desktop systems and user access. Other duties as assigned.
Qualifications
Education: Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor's degree preferred. Experience: 3+ years of experience as a Desktop Support Engineer. Industry Knowledge: Experience working in a regulated environment, preferably within the pharmaceutical, biotech, or medical device industry with familiarity with FDA 21 CFR Part 11 and other relevant regulations. Technical Skills: Strong knowledge of Windows operating systems (Windows 10/11, Mac OS is a plus). Proficiency in installing and troubleshooting software applications. Familiarity with AD/Azure AD, Intune including AutoPilot, O365 Applications, Okta, Jamf & Zoom Workplace. Experience with ticketing systems (FreshService). Experience managing support escalations with 3rd parties including HP and Lenovo. Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Certifications:
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Interested candidates please respond with your resume to ncoppolo@alexandertg.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Alexander Technology Group by 2x Get notified about new Desktop Engineer jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr