My3Tech Inc
Help Desk Support Technician
My3Tech Inc - Jackson, Mississippi, United States, 39200
Work at My3Tech Inc
Overview
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Overview
Role: Help Desk Support Technician
Location : 550 High Street, Walter Sillers Building, Jackson, MS 39201
Duration: 12 months contract
Candidate Will be responsible for troubleshooting very basic technical issues and responding to communications from Medicaid. clients either via telephone or email in a timely manner. These technical issues will be mainly related to the MS. Medicaid Self Service Portal (SSP) as well as other duties as assigned.
NOT be presented to the manager for consideration.
-1 year proficiency on a Windows PC
-demonstrated ability to be organized
-demonstrated ability to multitask
-demonstrated ability to problem-solve
-English must be the primary language of the contractor
-1 year of customer service experience
-1 year experience working on a help desk, or more specifically experience with system access technical issues
-Experience with Medicaid Eligibility
Location : 550 High Street, Walter Sillers Building, Jackson, MS 39201
Duration: 12 months contract
Candidate Will be responsible for troubleshooting very basic technical issues and responding to communications from Medicaid. clients either via telephone or email in a timely manner. These technical issues will be mainly related to the MS. Medicaid Self Service Portal (SSP) as well as other duties as assigned.
NOT be presented to the manager for consideration.
-1 year proficiency on a Windows PC
-demonstrated ability to be organized
-demonstrated ability to multitask
-demonstrated ability to problem-solve
-English must be the primary language of the contractor
-1 year of customer service experience
-1 year experience working on a help desk, or more specifically experience with system access technical issues
-Experience with Medicaid Eligibility