StaffWorks, LLC
IT Specialist
StaffWorks, LLC - San Diego, California, United States, 92189
Work at StaffWorks, LLC
Overview
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Overview
This range is provided by StaffWorks, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $30.00/hr Director of Recruitment Services at StaffWorks, LLC
PURPOSE OF JOB: Provide technical support Troubleshoot and solve application issues Respond to end-user calls and emails Ability to nurture users and willingness to answer questions at various end-user skill levels KEY RESPONSIBILITIES: Respond to user requests for assistance with system, assessing general nature of problem and providing support or referring requester to appropriate technical resource for resolution Follow-up on all open issues with users and/or technical staff on a daily basis Monitor the Service desk for issues via email and phone calls Install, configure, upgrade and troubleshoot computer and printer hardware and software Regular computer maintenance, new hardware installation, upgrades and operation support as well as hardware and software inventory Contribute to the development and maintenance of an effective and cohesive technical support team Log all incidents and maintain help desk database Manage mobile phones locally (e.g., placing orders, hardware issues, et cetera) Monitor Solution Center and daily sales report (i.e., Flash) in the morning; escalate problems accordingly Monitor System i/AS400 in the morning; escalate problems accordingly Complete weekly EPO report Performs Month-End process, Daily Checklist, on-call duties, Inventory process, Sunday night shift OTHER TASKS: Ability to assimilate, retain, and utilize technical and applications-based information Must be able to lift general computer equipment, desktop computers, monitors, and printers Periodic review and updates to publish Help Desk documentations Assist in IT special projects as time permits MINIMUM REQUIRED EDUCATION AND/OR FORMAL TRAINING, YEARS OF EXPERIENCE, COMPETENCIES, SKILLS AND/OR SPECIFIC KNOWLEDGE: Basic knowledge of principles of computing and communications networks (e.g., wireless, data, phones) AS400 knowledge Experience to look at ways to resolve issues and improve existing business processes Experience with Windows-based personal computers and Microsoft Office applications AntiVirus, Spam and Spyware software Experience with ticketing systems and providing systems support by telephone Be well organized, able to establish priorities effectively, able to handle multiple tasks, able to work in a dynamic and fast-paced environment Good written and oral communication skills in English. Spanish proficiency (preferred but not required) Must be customer support oriented with excellent customer service skills and exceptional phone etiquette Dependability in both production and attendance Ability to work with limited independence and initiative Attention to detail, critical thinking skills Self-motivated individual with optimistic attitude Work with teammates to achieve company and department goals Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail
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$25.00/hr - $30.00/hr Director of Recruitment Services at StaffWorks, LLC
PURPOSE OF JOB: Provide technical support Troubleshoot and solve application issues Respond to end-user calls and emails Ability to nurture users and willingness to answer questions at various end-user skill levels KEY RESPONSIBILITIES: Respond to user requests for assistance with system, assessing general nature of problem and providing support or referring requester to appropriate technical resource for resolution Follow-up on all open issues with users and/or technical staff on a daily basis Monitor the Service desk for issues via email and phone calls Install, configure, upgrade and troubleshoot computer and printer hardware and software Regular computer maintenance, new hardware installation, upgrades and operation support as well as hardware and software inventory Contribute to the development and maintenance of an effective and cohesive technical support team Log all incidents and maintain help desk database Manage mobile phones locally (e.g., placing orders, hardware issues, et cetera) Monitor Solution Center and daily sales report (i.e., Flash) in the morning; escalate problems accordingly Monitor System i/AS400 in the morning; escalate problems accordingly Complete weekly EPO report Performs Month-End process, Daily Checklist, on-call duties, Inventory process, Sunday night shift OTHER TASKS: Ability to assimilate, retain, and utilize technical and applications-based information Must be able to lift general computer equipment, desktop computers, monitors, and printers Periodic review and updates to publish Help Desk documentations Assist in IT special projects as time permits MINIMUM REQUIRED EDUCATION AND/OR FORMAL TRAINING, YEARS OF EXPERIENCE, COMPETENCIES, SKILLS AND/OR SPECIFIC KNOWLEDGE: Basic knowledge of principles of computing and communications networks (e.g., wireless, data, phones) AS400 knowledge Experience to look at ways to resolve issues and improve existing business processes Experience with Windows-based personal computers and Microsoft Office applications AntiVirus, Spam and Spyware software Experience with ticketing systems and providing systems support by telephone Be well organized, able to establish priorities effectively, able to handle multiple tasks, able to work in a dynamic and fast-paced environment Good written and oral communication skills in English. Spanish proficiency (preferred but not required) Must be customer support oriented with excellent customer service skills and exceptional phone etiquette Dependability in both production and attendance Ability to work with limited independence and initiative Attention to detail, critical thinking skills Self-motivated individual with optimistic attitude Work with teammates to achieve company and department goals Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail
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