Providence
Supervisor Call Center Operations - Patient Engagement Center
Providence - Brea, California, United States, 92631
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Overview
Supervisor Call Center Operations - Patient Engagement Center
Join to apply for the
Supervisor Call Center Operations - Patient Engagement Center
role at
Providence Supervisor Call Center Operations - Patient Engagement Center
1 day ago Be among the first 25 applicants Join to apply for the
Supervisor Call Center Operations - Patient Engagement Center
role at
Providence Description
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff. Description
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications
Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information. 2 years of experience working in a call center environment. 2 years of experience working in a healthcare environment. 2 years of Lead/supervisory/management experience in a healthcare setting. Experience with telephone systems and telephone monitoring software.
Preferred Qualifications
Bachelor’s Degree in Healthcare or related field. 4 years of experience in a call center. 3 years of Supervisory/management experience in a healthcare call center. Experience with any EMR system. Experience with call center telephony and reporting platform.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
About The Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID:
371035
Company:
Providence Jobs
Job Category:
Customer Service
Job Function:
Administration
Job Schedule:
Full time
Job Shift:
Day
Career Track:
Leadership
Department:
7520 PATIENT ENGAGEMENT CENTER CA HERITAGE SERVICES
Address:
CA Brea 2767 E Imperial Hwy
Work Location:
Heritage Shared Svcs-E Imperial Hwy Brea
Workplace Type:
Hybrid
Pay Range:
$31.43 - $48.08
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Providence by 2x City of Industry, CA $65,000.00-$75,000.00 1 week ago Hacienda Heights, CA $66,000.00-$76,000.00 1 hour ago Distribution Center Operations Supervisor
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Los Angeles, CA $165,000.00-$185,000.00 2 weeks ago Azusa, CA $116,226.00-$174,339.00 4 days ago Bell, CA $70,000.00-$80,000.00 3 months ago Operations Supervisor - Aerospace Manufacturing
City of Industry, CA $90,000.00-$100,000.00 5 hours ago Irvine, CA $100,000.00-$125,000.00 2 weeks ago Santa Fe Springs, CA $60,000.00-$66,560.00 1 week ago City of Industry, CA $84,400.00-$125,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Supervisor Call Center Operations - Patient Engagement Center
role at
Providence Supervisor Call Center Operations - Patient Engagement Center
1 day ago Be among the first 25 applicants Join to apply for the
Supervisor Call Center Operations - Patient Engagement Center
role at
Providence Description
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff. Description
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications
Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information. 2 years of experience working in a call center environment. 2 years of experience working in a healthcare environment. 2 years of Lead/supervisory/management experience in a healthcare setting. Experience with telephone systems and telephone monitoring software.
Preferred Qualifications
Bachelor’s Degree in Healthcare or related field. 4 years of experience in a call center. 3 years of Supervisory/management experience in a healthcare call center. Experience with any EMR system. Experience with call center telephony and reporting platform.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
About The Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID:
371035
Company:
Providence Jobs
Job Category:
Customer Service
Job Function:
Administration
Job Schedule:
Full time
Job Shift:
Day
Career Track:
Leadership
Department:
7520 PATIENT ENGAGEMENT CENTER CA HERITAGE SERVICES
Address:
CA Brea 2767 E Imperial Hwy
Work Location:
Heritage Shared Svcs-E Imperial Hwy Brea
Workplace Type:
Hybrid
Pay Range:
$31.43 - $48.08
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Providence by 2x City of Industry, CA $65,000.00-$75,000.00 1 week ago Hacienda Heights, CA $66,000.00-$76,000.00 1 hour ago Distribution Center Operations Supervisor
Fullerton, CA $68,640.00-$90,000.00 2 weeks ago Manufacturing Supervisor II - (Sun- Wed 5:00 AM-4:00 PM )
Los Angeles, CA $165,000.00-$185,000.00 2 weeks ago Azusa, CA $116,226.00-$174,339.00 4 days ago Bell, CA $70,000.00-$80,000.00 3 months ago Operations Supervisor - Aerospace Manufacturing
City of Industry, CA $90,000.00-$100,000.00 5 hours ago Irvine, CA $100,000.00-$125,000.00 2 weeks ago Santa Fe Springs, CA $60,000.00-$66,560.00 1 week ago City of Industry, CA $84,400.00-$125,400.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr