System Administrator Level 2
BTS Software Solutions - Baltimore, Maryland, us, 21298
Work at BTS Software Solutions
Overview
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Overview
BTS Software Solutions
Location:
Annapolis Junction, MD
Clearance Requirement:
Top Secret/SCI with Poly
Job Description:
Provides support for implementation, troubleshooting, and maintenance of IT systems.
Manages IT system infrastructure and related processes.
Supports day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem diagnosis and resolution.
Configures and manages UNIX and Windows operating systems, installs software, and troubleshoots network components.
Responsibilities:
Support the dispatch system and hardware issues, participating in resolution processes.
Perform system capacity analysis and planning to optimize operations and resource utilization.
Provide detailed analysis and feedback on escalated tickets to management and customers.
Qualifications:
Minimum of 10 years' experience as a System Administrator in similar scope and complexity.
Bachelor's degree in a technical discipline or equivalent experience (5 additional years may substitute for a degree).
Salary Range: $145,000 - $164,000, with considerations for experience and qualifications.
About BTS Software Solutions: A Service-Disabled Veteran-Owned Small Business focused on innovative technology solutions to serve the community and save lives.
We offer competitive benefits, including health, PTO, and 401K matching.
We are an Equal Opportunity Employer.
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