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ArizonaStateUniversity SystemsSupportAnalyst Off-Campus:Phoenix JR108956 EndDate:August2,2025 Applybefore11:59PMArizonatimethedaybeforethepostedEndDate. MinimumQualifications: Bachelor'sdegreeandthree(3)yearsofexperienceappropriatetotheareaofassignment/field;OR,Anyequivalentcombinationofexperienceand/ortrainingfromwhichcomparableknowledge,skillsandabilitieshavebeenachieved. JobDescription: Salary:$53,650.00 EssentialDuties: Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms-collaborating across our teams as well as participating in ET/ASU events and programs. Prioritizesteamfocusandadaptstoadynamicenvironment,allocatingresourcesandexpertisewhereneeded. Collaboratesroutinelywithotherteams,vendors,andorganizationstoidentify,plan,andimplementsolutionstoavarietyofsmalltolarge-scaleITneeds. Serves as technical, process, and policy expert providing guidance to staff, customer units, and the broader ASU community. Maintains day-today operations of a specialized support area by providing on-site support and functions. Resolves,escalates,andprioritizesITsupportrequestsfromfaculty,staff,studentworkersviaremotetools(Bomgar,Zoom),phone,email,tickets,chat,etc. Rapidlyresolvestechnology-basedissuesinconferenceroomsandothercollaborativespaces. Consultswithusers,additionalteamsandvendorsonA/Vsupporteventsandprovidesday-of-supportasrequired. Updatesticketsystemtoreflectactivitiesperformedandstatusofrequeststoensuretimelycompletionofworkordersbytheteaminaccordancewithestablishedpolicy. Creates,updates,andmaintainstechnicaldocumentationandprovidesfeedbackforprocessimprovement. Supports multiplatform computer systems, copiers, peripherals, and mobile devices in accordance with department policy. Troubleshootshardwareandsoftwareissuesbyperformingavarietyofdiagnosticprocedurestoidentifyandimplementappropriatecorrectivemeasures. Providessoftwareapplicationassistancetoendusersasrequested;replicateserrors,configuressettingsofcomputers,printers,etc. StrongMacOSandiOSexpertise,JAMFMDMexperiencewithconfigurationprofiles,softwaredeployments,printerdeployments,etc. WindowsendpointmanagementexpertiseincludingActiveDirectory,SCCM,GroupPolicies,InTuneManagement. Tracesandtroubleshootsnetworkconnectivityproblems;escalatingtoappropriatesupportdepartmentsaswarranted. LeverageAIinroutinetasksandcontributeideasforusingAItoimprovetheunit’sefficiencyandoverallperformance. DesiredQualifications: Demonstrated ability to selfmanage and adapt to current priorities while meeting the expectations of our service partnership agreements. ExperienceworkinginasmallteamofITtechniciansprovidingtroubleshootingsupportforhardwareandsoftwareITissues.Experiencecollaboratingwithcustomersandothersupportteams/vendorstodevelopandimplementproactivesolutions. Demonstratedunderstandingofeffectivetroubleshootingprocessandabilitytoimplementcreativesolutionsremotelyandinperson. Experienceprovidingtechnicalcustomerservicetoadiversecustomerbase,preferablyinaneducationalsettingorsimilarenvironment. ExperienceprovidingITsupportviachat,phone,ticket,andin-personsupportchannels. ExperienceroutingsupportrequestsandmonitoringteamticketmetricstoensureSPAobligationsaremet. Ability to identify support improvement opportunities and to implement technologybased solutions that improve user effectiveness and prevent future issues. StrongknowledgeofSCCM,JAMF,ServiceNowandotherrelevantenterprisesupporttechnologies. ExperiencesupportingendusersandA/Vequipmentforaudioandvideoconferencing. Experiencesupportingstandardizedlabandtechnologyspaces. Experiencetroubleshootingcomputerhardware,software,peripherals,printers,andothercommonofficetechnologies. ExperiencesupportingWindows10/11andMacoperatingsystems. Experiencesupportingavarietyofemailclients(i.e.,Outlook,O365,Gmailandmobiledeviceclients)forusewithExchange&GmailandfilestoragesolutionssuchasDropbox,One-drive,Googledrive.ExperiencesupportingcustomersandcomputersinanenterprisenetworkedenvironmentusingActiveDirectory,GroupPolicies,TCP/IP,Ethernetandwireless. Ability to communicate effectively with both technical and nontechnical customers -written and verbal. Demonstratedabilitytomodelempathy,compassion,andemotionalintelligence. Experienceinavalues-drivenorganizationwithastrongcommitmenttoinclusionandbelonging. Abilitytocultivateapsychologicallysafeenvironmentwhereallteammemberscanthrive. Capacitytoinspireanddrivemeaningfulchangeinindividual,institutional,andcorporatebehaviorstosupportamoresustainableenvironment. Commitmenttoleadingbyexamplethrougheffectivecommunication,activeparticipation,andadvocacyfortheinstitution’ssustainabilityprograms. WorkingEnvironment: Activitiesprimarilytakeplaceinastandard,climate-controlledofficeenvironmentandmayinvolveextendedperiodsofsitting. Thisroleinvolvesregularuseofacomputer(desktopand/orlaptop),includingakeyboardandmouse. Requiredtostandforvaryinglengthsoftimeandwalkmoderatedistancestoperformwork. Effectivecommunicationandproficiencywithavarietyoftechnologiesareessentialforcollaborationwiththebroaderteam. Regularresponsibilitiesmayrequiretheabilitytoquicklychangepriorities,whichmayincludeand/oraresubjecttoresolutionofconflicts. PrimaryLocation:DowntownPhoenixCampus AboutEnterpriseTechnology: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a valuesdriven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Jointheteamthatsparkshuman-centeredinnovation! ETisarapidlyreconfigurableandentrepreneurialorganizationatASUthatprioritizesand executestomeettheneedsofourcommunityoflearners,faculty,researchersandstaff.Our work emphasizes autonomy, flexibility and distributed decisionmaking to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Whyjoinus? Missionoriented . Everything we do is to advance ASU’s charter --measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility. Ourflexibleworkenvironmentallowsemployeestoexploreopportunitieswiththeirsupervisorbeyondthetraditionalworkschedule.Opportunitiesincludehybridworkwherestaffareinpersonthreedaysperweek. Cultureforward. WeembraceaPositiveCoreculture:Belonging,Relational,Authentic,VisionaryandEmpowered. Scaleofimpact. Ourworkchangestheworld.With200k+learners,faculty,researchersandstaff,workingwithETmeansyouhavethecapacitytoimprovemanylivesandentirecommunities. World-class,lowcosteducation. Ourprofessionaldevelopmentisbuiltin!ETencouragesstafftoseekadditionalcertificatesanddegreesviaASU’stoprankedprogramswithmajortuitionbreaks. Exposuretoindustrygiants .ETpartnerswithAmazon,Apple,Arista,Cox,Verizon,Salesforce,Alteryxandadiversityoftechnologycompaniestoenhanceourinnovationsanddeepentheirimpact. Enterprise Technology Desktop Services is seeking a Systems Support Analyst for the Downtown Phoenix Campus. As part of ET, this position is responsible for providing endpoint support to faculty, staff, and student workers by utilizing hardware, software, and broad IT troubleshooting expertise. In addition, the role provides support for emerging technologies, implements solutions for department initiatives and operational priorities, and generates proactive solutions for a variety of information technology needs. Responsibilities include maintaining day-today operations, consulting on department projects, and ensuring fulfillment of our service expectations as defined by our service partnership agreements. AswithallmembersoftheEnterpriseTechnologyteam,thisrolecarriescoreresponsibilities,includingfosteringasenseofbelongingandcultivatingaculturethatisrelational,visionary,andempowering.Withastrongemphasisonauthenticityandcompassion,thispositionisdedicatedtoembodyingandadvancingour culture. What’sinitforyou: ArizonaStateUniversityoffersacomprehensivebenefitspackagethatincludesvaluableemployeebenefitstoenhancethetotalcompensationofitsstaff.Thispackageincludes: (Clickheretoexploreoptions.) ●OpportunitytoobtainCertificationsinBusinessAnalytics,Cybersecurity,GoogleIT,andDataAnalytics ● Eligible ASU staff members, along with their spouses and dependents, can take advantage of the Tuition Reduction Program starting on their first day of employment, provided they hold a benefits eligible status on the first day of classes. ●Low-costhealth,dental,vision,andlifeinsurancebenefitsavailablewithin30calendardaysofhire. ●Retirementprogramdesignedtopromotelong-termsavingsandprovideincomeuponretirement. ●Paidtimeforvolunteerandprofessionaldevelopment. ●Wellnessprogramforpreventativehealtheducationandscreenings. ●Disabilityandleaveprogramforincomeprotection. ●Employeeassistanceforfreeandconfidentialbehavioralhealthservices. Flexibleworkoptionsmaybeavailableaftersuccessfullycompletingtheinitial90-daytrainingperiod. ●Alternativeworkschedulescanincludefour,10-hourworkdaysinaworkweek;anine-day,80-hourscheduleovertwoworkweeksforexemptemployeesonly;andstaggeredstartandstoptimes. ●Hybridworkisanarrangementwhereemployeesspendaminimumof60%oftheirregularworkweekattheirprimaryASUworklocation.Deanorvicepresident-levelapprovalisrequired. DrivingRequirement: Thispositionmayrequiredriving.EmployeemustpossessavalidUSDriver’slicenseoftheappropriateclassandrequiredendorsementsthroughoutemployment. Location: Off-Campus:Phoenix Funding: NoFederalFunding InstructionstoApply: CurrentEmployeesandStudentsshouldapplydirectlywithin Workday usingtheJobsHub.UsethislinkandloginusingSSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$9704.htmld Tobeconsidered,yourapplication must include all ofthefollowingattachments: Coverletter Resume/CV Note:Multipledocumentscanbesubmittedintotheattachmentbox.Alternatively,mergealldocumentsintoonePDFforsubmission. Pleaseincludeallemploymentinformationinmonth/yearformat(e.g.,6/88to8/94),jobtitle,jobdutiesandnameofemployerforeachposition.ResumeshouldclearlyillustratehowpriorknowledgeandexperiencemeetstheMinimumandDesiredqualificationsofthisposition.NOTE:GAandInternpositionsarecountedas.5forjobexperience(ie.1yearequals6monthsexperienceequivalency).Onlyelectronicapplicationsareacceptedforthisposition. Needhelpfindingtherightjob? Wecanrecommendjobsspecificallyforyou!CreateacustomJobAlertbyselectingcriteriathatsuityourcareerinterests. ASUStatement: ArizonaStateUniversityisanewmodelforAmericanhighereducation,anunprecedentedcombinationofacademicexcellence,entrepreneurialenergyandbroadaccess.ThisNewAmericanUniversityisasingle,unifiedinstitutioncomprisingfourdifferentiatedcampusespositivelyimpactingtheeconomic,social,culturalandenvironmentalhealthofthecommunitiesitserves.Itsresearchisinspiredbyrealworldapplicationblurringtheboundariesthattraditionallyseparateacademicdisciplines.ASUservesmorethan100,000studentsinmetropolitanPhoenix,Arizona,thenation'sfifthlargestcity.ASUchampionsinclusiveexcellence,andwelcomesstudentsfromallfiftystatesandmorethanonehundrednationsacrosstheglobe. ASUisatobacco-freeuniversity.Fordetailsvisit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,disability,protectedveteranstatus,oranyotherbasisprotectedbylaw. NoticeofAvailabilityoftheASUAnnualSecurityandFireSafetyReport: Incompliancewithfederallaw,ASUpreparesanannualreportoncampussecurityandfiresafetyprogramsandresources.ASU’sAnnualSecurityandFireSafetyReportisavailableonlineat https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance –For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . EmploymentVerificationStatement: ASU conducts pre employment screening which may include verification of work history, academic credentials, licenses, and certifications. BackgroundCheckStatement: ASU conducts pre employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. FingerprintCheckStatement: Thispositionisconsideredsafety/securitysensitiveandwillincludeafingerprintcheck.Employmentiscontingentuponsuccessfulpassingofthefingerprintcheck. AboutArizonaStateUniversity RecognizedbyU.S.News&WorldReportasthecountry’smostinnovativeschool,ArizonaStateUniversityiswherestudentsandfacultyworkwithNASAtodevelop,advanceandleadinnovationsinspaceexploration. Toviewfulldescriptionortoapplypleaseclickthislink: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Systems-Support-Analyst_JR108956?q=jr108956

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