Groendyke Transport
Tech Support Level 1
Groendyke Transport - Enid, Oklahoma, us, 73702
Work at Groendyke Transport
Overview
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Overview
Anyone can offer a truck-driving job. Groendyke Transport offers careers that unlock unlimited potential.
Summary Location: Enid OfficeReports To: Tech Support Supervisor
Exempt Classification: Non-ExemptDate Last Revised: August 11, 2020
Job Purpose
This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Description
Answer and respond to internal customers' calls and emails regarding packaged and specialized software, office automation, and hardware. Resolve minor problems or provide immediate end-user training with the goal of reducing programmer's time to handle these situations. Communicate, escalate, and prioritize problems that cannot be resolved in a timely fashion. Track all problems after hand-off, including the user call back to confirm the problem is resolved. Log all problems and their resolution in a database that can be queried by tech support to solve similar problems. Build and load PCs as necessary to support the users. Administration of Telco equipment Set up user accounts on various systems, including being knowledgeable of the security requirements. Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization. Work well with technical staff and end-users. Test and clean equipment Test new software. Perform daily program completion verification. Perform other duties as assigned. Regular sustained attendance. Additional Job Description
Education and Experience Requirements
May require an associate's degree or related technical training and 0-2 year's experience. Dependable and punctual. Work in an environment with many interruptions. Good phone etiquette skills required. Computer Equipment and Software Requirements
Must be computer literate (E-mail, MS Office, etc.) Additional Preferred Qualifications
Associate's degree or higher
The trucking company you want to grow with.
Summary Location: Enid OfficeReports To: Tech Support Supervisor
Exempt Classification: Non-ExemptDate Last Revised: August 11, 2020
Job Purpose
This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Description
Answer and respond to internal customers' calls and emails regarding packaged and specialized software, office automation, and hardware. Resolve minor problems or provide immediate end-user training with the goal of reducing programmer's time to handle these situations. Communicate, escalate, and prioritize problems that cannot be resolved in a timely fashion. Track all problems after hand-off, including the user call back to confirm the problem is resolved. Log all problems and their resolution in a database that can be queried by tech support to solve similar problems. Build and load PCs as necessary to support the users. Administration of Telco equipment Set up user accounts on various systems, including being knowledgeable of the security requirements. Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization. Work well with technical staff and end-users. Test and clean equipment Test new software. Perform daily program completion verification. Perform other duties as assigned. Regular sustained attendance. Additional Job Description
Education and Experience Requirements
May require an associate's degree or related technical training and 0-2 year's experience. Dependable and punctual. Work in an environment with many interruptions. Good phone etiquette skills required. Computer Equipment and Software Requirements
Must be computer literate (E-mail, MS Office, etc.) Additional Preferred Qualifications
Associate's degree or higher
The trucking company you want to grow with.